Now that Thanksgiving is over, we are getting ready for Christmas. There is a lot of work that goes on in the grocery business, prior to the holiday seasons; there is the ordering, stocking, prepping and preparing. Be it the sweet goods from the Bakery, turkey dinners from the Deli, the vegetables and fruits from Produce, for those party trays and other holiday dishes, to the delicious meats and side dishes in the Meat Department and the products stocked in Grocery; for the avid cook and baker. And when that week arrives, then there is a lot more work to do. The ordering may be done but the stocking, prepping and preparing continues until the last customer has been served.
But this year with all of the running, ringing and assisting going on, the employees provided a little twist; they took note of each other. Now previously I had explained the High Five program which acknowledges employees that exceed expectations, and for quite awhile there have only been a couple of High Fives posted on the wall in the Break Room. But now, that has all changed. By the end of the day it looked like the wall was waving. One by one, employees were getting noticed. Each time I went upstairs, there would be a new posting.
There was a High Five for an employee who, even though he had his coat on and was heading out the door, had stopped and helped us look for a product for a customer. Then there was the employee who stayed over to help in their department, and the list goes on. And yes, yours truly even got noticed. Thanks Alex.
Then there is the letter of acknowledgement. Posted on the bulletin board is a letter, along with a picture, sent to the company by a teacher in regard to an employee who helped her class out. It turns out that a classroom was in need of cubbyholes for the students to put their school papers in. The teacher contacted one of our employees and asked if he could save her some empty wine cases. He did and the teacher was very grateful when she picked up the boxes. The picture shows how the boxes were covered with decorative paper and placed sideways with the cardboard insert squares acting as little cubbyholes. In the letter, the teacher extends her gratitude for this small gesture and defines it as 'community service'. The employee who made this happen is in Housekeeping.
So here is to all of you who stocked non-stop, stood for two hours or more to check out orders, walked all over the store to assist shoppers in locating what they needed, prepared those holiday dishes and most of all kept smiling through it all.
As I read these posted acknowledgements, I have to smile because these are the same gestures which I see going on daily, year after year. No matter what is going on, or what is needed, these people always come through, it is just part of their personality, it is who they are. And when I hear the term Customer Service, well I can assure you that no one does it any better then my co-workers.
Talk at ya later!
But this year with all of the running, ringing and assisting going on, the employees provided a little twist; they took note of each other. Now previously I had explained the High Five program which acknowledges employees that exceed expectations, and for quite awhile there have only been a couple of High Fives posted on the wall in the Break Room. But now, that has all changed. By the end of the day it looked like the wall was waving. One by one, employees were getting noticed. Each time I went upstairs, there would be a new posting.
There was a High Five for an employee who, even though he had his coat on and was heading out the door, had stopped and helped us look for a product for a customer. Then there was the employee who stayed over to help in their department, and the list goes on. And yes, yours truly even got noticed. Thanks Alex.
Then there is the letter of acknowledgement. Posted on the bulletin board is a letter, along with a picture, sent to the company by a teacher in regard to an employee who helped her class out. It turns out that a classroom was in need of cubbyholes for the students to put their school papers in. The teacher contacted one of our employees and asked if he could save her some empty wine cases. He did and the teacher was very grateful when she picked up the boxes. The picture shows how the boxes were covered with decorative paper and placed sideways with the cardboard insert squares acting as little cubbyholes. In the letter, the teacher extends her gratitude for this small gesture and defines it as 'community service'. The employee who made this happen is in Housekeeping.
So here is to all of you who stocked non-stop, stood for two hours or more to check out orders, walked all over the store to assist shoppers in locating what they needed, prepared those holiday dishes and most of all kept smiling through it all.
As I read these posted acknowledgements, I have to smile because these are the same gestures which I see going on daily, year after year. No matter what is going on, or what is needed, these people always come through, it is just part of their personality, it is who they are. And when I hear the term Customer Service, well I can assure you that no one does it any better then my co-workers.
Talk at ya later!
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