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Friday, December 21, 2012

Cincigal Grocery Store Clerk - THE WISH TREE

Inside the front door of the store, stands an artificial Christmas Tree.  There are no ornaments to adorn it and there are no blinking lights; just a plain, green, artificial tree.  And even though this tree is not decorated in Christmas fashion it does, however, provide a strong Christmas spirit - the spirit of giving.

This tree is called, Wish Tree.

Hanging from it's limbs are tags and each one has the name of a child along with their age and a description of what they may want or need for Christmas.

In passing the customers, and employees alike, stop to view this unadorned tree and  one by one the tags begin to disappear. 

With each tag that is taken, a gift is returned; all wrapped in Christmas paper and adorned with bright colored bows.  Quickly, a pile of presents starts to form and then another and another until there are grocery carts heaped with all of these gifts.  And when there is no more room in the carts then the piles start forming again.

So in these times when things seem bleak and we are all forced to contend with the uncertainties of the coming year, there is still something in us that makes us want to share, care and to give.

And when I hear someone state that everyone has lost the true meaning of Christmas and that it has become too commercial, I think of the Wish Tree.

This simple, unadorned tree demonstrates to us all that the true spirit of Christmas is still with us.

Merry Christmas

Talk at ya later!

 

Friday, December 14, 2012

Cincigal Grocery Store Clerk - A HOLIDAY THANKS

It's that time of year again, when people seem to get just a little nicer.  Customers, and employees alike, seem to smile more as they go about their every day business. 

But this year, a couple of employees have provided just a little something extra to the holiday spirit.

To start off with, a Frontline employee decided to have a Christmas Party for the department;  decorations were hung, a lot of delicious foods were prepared and the gifts were abundant.  And in order to provide a time where each of the department employees could enjoy the festivities, some managers and other department employees manned the stations. 

And to add a little something extra another Frontline employee made stockings, filling them with candy and keepsakes, and presented one to each Frontline employee.

Each of these two ladies used their time and abilities to provide a moment of enjoyment for the people that they work with. 

While we all are busy, in our personal lives as well as with our jobs this time of year, it's kind of special when someone takes it upon themselves to provide that little something extra for the people around them. 

So here's to all of those great cooks (meatballs) and bakers that provided such a feast - thanks, it was delicious. 

And here's to Debbie and Susan, for making it special.

Talk at ya later!
 

Tuesday, November 27, 2012

Cincigal Grocery Store Clerk - THE CHRISTMAS GIFT

Since I have been on vacation, I have been up in my studio painting away at my easel.  Leaving the Laptop behind I have opted for brushes instead of a keyboard.  But, come lunchtime I hit the kitchen and grab a feast and, instead of heading back up to the easel, I make a right to the office and sit down at the Laptop. 

Just to check my email, of course.

Before you know it I have ventured onto the news sites and what do I find, but an article about a grocery store.  Please, I am on vacation.

Having just read the first couple of lines of the story, I was hooked and had to finish.

It seems that an owner of three grocery stores, out in Minnesota and North Dakota, has decided to retire after 46 years in the business; all of which time was spent working and growing his business.

After that many years in the grocery business, anyone would be ready for retirement. 

But here is the surprise ending to this story: instead of selling the business, he is transferring ownership to his 400 employees.  Sound a little off -beat?  Perhaps, but he has a reason and it's a good one.

You see, he feels that his employees are 'largely responsible' for his success and with that in mind, he feels that they deserve the benefit of the success.

So, to 400 employees in Minnesota and North Dakota - Merry Christmas!

But the real gift in this story is that this employer knew how he had become a success and was grateful.

Talk at ya later!

Friday, November 23, 2012

Cincigal Grocery Store Clerk - FAMILY, MEMORIES - AND SHOPPING?

There has been a lot of reporting going on, prior to Thanksgiving Day, with regard to retail companies making employees work on this holiday.  In fact, there has been enough information provided, from both sides of the fence, to keep journalists and columnists busy.  Employees of two major retailers threw out their side of the story while spokesmen for the companies provided their side.  Legal positions were taken while protests and walkouts were forecasted and still, the public went shopping.

And since I am a retail employee and, for the first time in ten years, had the benefit of spending this holiday with my family then I feel I have a right to throw my hat into this ring.

We, as retail employees and companies for that matter, are not the ones to call the shots; it is, in fact, the consumers.  This is the group that controls the retail world.  How much revenue will be brought in, what big ticket items will be purchased, how much workforce will be needed to cover the shopping frenzy, all decided by the consumer. 

They may not attend the board meetings of these large retail companies but, they sure do set the standards by which they operate.

The fact of not receiving time and a half pay to work the holiday, doesn't bother me at all.  It's not that I don't need the extra pay, it is the fact that I was able to put family first.

On these holidays, my cousin  opens up her home to all of us living in the vicinity.  She graciously prepares a tremendous feast and provides us all an opportunity to come together.  We laugh, converse, bring each other up to date and remember those that are not with us anymore. 

It is our time, our family time.

The family, of which we come from, is who we are; our past, present and future.   It is where we go when we need support, guidance and the feeling of belonging.  We argue, laugh, cry and through this we come together - we are family.

So, when speaking of this holiday and comparing the celebration and meaning of it, to those of previous years, we must remember that it is us, the public the consumer, that has allowed for this holiday to change.

We have a choice.

As for me, I prefer to celebrate with my family

Talk at ya later!







 

Thursday, November 15, 2012

Cincigal Grocery Store Clerk - PERSONALITY

When people get transferred, from store to store, they will most generally move on to one that is further away. It will be a store that has been recently remodeled, might even support more traffic and have higher sales.  And many times this will be looked upon as a move up, or so I am told.  But when employees, who are not familiar with our store, find out that they are being transferred to our store, I understand that these employees most usually exhibit a 'Don't want to go' attitude.

Well, this last month we had someone come from another store to fill in and now they are leaving to go to another store.  And guess what?  They wanted to stay.

Considering this attitude was opposite, of the majority, I had to inquire as to why.

"I like it here." was the response which I received.  She went on to tell me that from the moment she walked in the doors that she felt the 'warmth'.  She could see the employees interacting with the customers, and by this she could tell what kind of store this was; warm, friendly.

From what I have been told, and experienced in another store, all stores are different; different personalities and outlooks.  And a lot of times, I have found that it is the personality/attitude of management that is the building block of the store's personality.

So even though we are not a remodeled store, and our appearance is somewhat dated, it is the employees and management that provide this warm and friendly personality

As one employee once stated, "It's the loyalty."

So, now we know.

Talk at ya later!

Friday, November 2, 2012

Cincigal Grocery Store Clerk - THANKS FOR THE MEMORIES

From time to time we, employees, like to reminisce.  We will speak of former employees, customers, and managers along with everything that we experienced during those days of long ago. 

In those days, we were a busy store.

The lines at the cash registers were never ending and when you left after a shift, you were literally dragging yourself out the door.  It was a time when frustration and laughter went hand in hand.  And if you didn't feel either of these emotions, well then, you weren't working hard enough.

Unfortunately, as time went on, things began to change. 

But this week, we got  a chance to revisit our past.

All the thanks goes to one of our employees who took the time to create, and frame, a collage - of  us.

Having assembled from so many pictures, this employee provided  us with a window to our past.  There they all were, past and present employees, with smiles on their faces and some in goofy poses.  We laughed as we pointed and named them all.   And the stories we can tell, makes us laugh all the harder.

We have all enjoyed this trip back to the past and have discovered how much we miss so many of those smiling faces.  And even though we realise that we can never recapture those times, it sure has brought a smile and a lot of laughter recalling them.

But tonight, amongst the pictures, I saw one that kind of says it all. 

The store manager that we have now, had been here some years ago.  In fact, this is where he did his training.  And when it was time for him to move on, he was given a party.  He was presented with a big poster board complete with signatures and pictures of his staff, along with the words, 'Good Luck'.  But on the bottom of the poster board, were these words that stood out the most;

'FROM THE MOST AWESOME GROUP OF EMPLOYEES YOU WILL EVER HAVE'

Enough said!

Talk at ya later!

Friday, October 26, 2012

Cincigal Grocery Store Clerk - UH-OH!

I have to say, that I have gotten a big kick out of how companies are approaching the health issues these days.  Everywhere one looks, employees are being informed on how to live a healthier lifestyle.  And what is so ironic about this, is that it is the job itself that is probably doing us in.

Recently, I read an article titled, 'Best And Worst Jobs For Your Health".  With each job that was listed, in these two categories, there would be an explanation as to how and why these jobs were either an asset or a liability to our health.  And, the results were surprising. 

In the worst job category there were occupations such as Attorneys, Doctors, Nurses, Police, Retail, Food Servers and Cashiers; to name some.  From the very high paid jobs, to the very low paid - these jobs have proven to be bad for the health.

For the attorneys there is the stress and long hours and the medical field promotes stress and irregular hours. As for law enforcement, well that's a no brainer as to why that job is bad for the health; but retail, food servers and cashiers - really! .

Let's take the cashier; 'unrewarding', 'physically stressful', 'thankless' and  'women who work these jobs are more inclined to depression than those that do not'.  The article went on to further state that these workers are less likely to be insured, even when health insurance is made available, due to the amount of pay they receive - they can't afford it.  So much for Healthcare Reform.

The end result is that each of these jobs (even a cashier) promotes a risk of developing diabetes and heart disease - just to name a couple.

So now that we know all of this, what are we going to do about it? 


Talk at ya later!


 

Wednesday, October 24, 2012

Cincigal Grocery Store Clerk - CHILI COOK OFF, BOOK REVIEW & DREAMS

"You remember me telling you about the Chili Cook Off?", she asked.  "No." was my response as I climbed down from stocking the top shelf of the Multi Deck.  "___________BEER."  she responded.  "Oh, yeah."  "How did that go?" I asked.  She then went on to tell me about how she just missed taking first place - BUT - she got the popular vote.  Now this is one Chili recipe that I would have loved to have tasted, since I have never heard where beer is used as an ingredient.

"Hey, how's that book coming along?" he asked. "Well, I got to tell ya, I have learned so much writing the Blog that I am just full of all sorts of new ideas."  I said, as I placed fresh flowers in the floral cooler.  "You know how many times I re-wrote my book?" he asked.  "No, how many?" I responded.  "Twelve - twelve times in three years." he said. We discussed how the publishing world was changing and how ebooks had come into play and each of us gave our opinions on the future of the literary world.  "Well, so long young lady." he said.  With a wave he pushed his cart back toward the Meat Department and was gone.

"Do you know what you're doing?" came a voice from the apple display.  "I am trying to restock these green beans."  was my response.  I really was, but in the process of lifting the crate of beans - well, some fell out.  "Well, don't you think that you should put the beans where they go instead of throwing them on the floor?" he asked.  From me, he got a look.  "Well, we just got back from Capital Hill and I spoke to the man - he said, every thing's going to be okay." he said.  "So how was the trip?' I asked.  He told me about Georgetown and the restaurants, the cabbys and the monuments. "You know, I am never going to retire, I am going to keep on going until something takes me down." he said.  "Like I tell the wife, you gotta do things now because you never know when it will be over."  We spoke of our futures and where we wanted to go.  My dream is to retire in Wyoming with my camera and canvases and to ride across the prairie with the wild horses. "You're going to get there sister, I see it for you."  "See ya later." he said.  And off he went to finish his shopping.  "Bye." And I was left to clean up the green beans.

"Are you feeling any better?' I asked.  "Oh Nancy, I tell you __________."  she said.  I was coming by the U-Scan after flexing on a register, when I passed her.  There she stood ready to check out her gallon of milk and one lemon, when another customer came up from behind her and took her spot.  She looked at him and I said to her, "Here let me check this out for you."  She and her husband are retired and come to the store almost daily.  They know each of us by name.  Before she took her trip back home to Portugal, she made sure that she had said, goodbye to each of us.  I scanned her two items and bagged each one.  "Ah, thank you Nancy." she said, as she patted my arm.

These are our customers.  This was my day - a day well spent.

Talk at ya later!

Tuesday, October 16, 2012

CINCIGAL GROCERY STORE CLERK - FOR SANDY

We, employees, like to celebrate.  Be it a baby shower, a birthday or if someone is leaving - we will celebrate.  There will be a committee for a baby shower, making arrangements for a cake to be made in someones honor or just someone getting on the PA and making an announcement, "We would like to wish _______, a Happy Birthday."  Whatever the occasion is, we will celebrate it and eat cake.

But, for the first time, we now have a different type of celebration -  an engagement.

There she stood with her ring finger out to display a dazzling, sparkling ring and while sporting the biggest smile, I have ever seen, she announced her engagement. 

To state that I am happy for her, goes without saying.  In fact, I am ecstatic.

Over the years, I have been around this lady as she has handled some very tough situations in her life.  With grace and dignity, she tackled each and every issue that was thrown her way and it is partly due to this, that she gained my respect and friendship.  Throughout the years I have watched her grow from a hardworking woman going through life, day by day, to a lady in control, working hard at her job as well as her life.

And now, she is shining.

I guess, good things do happen to good people - she is proof.

But, you know what I like best about her?

She calls me, 'Friend.'

Talk at ya later!

Thursday, October 11, 2012

Grocery Store Clerk - SAY WHAT?

I think that one of the first lessons which I learned, in this business, is that you cannot please all of the customers, all of the time.  The second lesson which I learned, is that there are times when you just have to forget about those, which you cannot please. 

"I got a complaint about you."  said the FL Manager.
"Really."
"She (customer) said, that you were slow (checking her out), but that she gave you a look and you got faster," said the manager.
"No one gave me a look, everything has been fine."

These are the incidences that kind of stay in your mind, but you don't really give them much thought - but, they remain with you anyways.

There are two different kinds of customers'; those that are loyal shoppers and those that shop at the local competitor.

The loyal customers love the service and attention they receive when they come to shop at our store.  And we, quite frankly, enjoy giving it to them.  Now those that frequent the competitor are most generally of the opposite nature; no personality and most generally are rude; total opposites.  Perhaps that is the way they are treated when they shop at their store of choice.

Last year, I had a customer from that other store come through my line and while she stood in line, I continued to check out and bag another customer's order. This waiting customer stood there frowning and hollered, "Are you open?" "Then you want to ring me out?" 

I turned, smiled at that customer and said, that I would be right with her and then continued bagging.  And what did our customer say, "Honey you pay her no mind."  Which brought a bigger frown to the waiting customer's face.

Once I was done with the transaction, I proceeded to ring out the waiting customer.  She threw her purchase down on the belt and then threw me the money to pay for it.  She mumbled a few words of disgust during the process and then the sale was over.  It was quite clear that she was trying to get me to act on her rude behaviour towards me - but, I could have cared less how she was treating me and besides, I wouldn't have stooped that low. 

We have found that most of the shoppers from the leading competitor display this kind of behaviour.

There will always be customers that are going to be impossible (and unhappy), so you might as well just put up with it.  But, on the other hand, their rude actions have taught me something and that is how I should act when I am out shopping.

If nothing else, they have made me a more courteous shopper.

Talk at ya later!

 

Wednesday, October 10, 2012

Grocery Store Clerk - HERE'S TO A JOB WELL DONE

Along with the change of the season, comes changes of another kind - employees.  Over the last two months, we have lost (I believe) a total of six employees and are now about to lose two more.  While most have moved on to other jobs, a few are pursuing their dreams, their ambitions.

And I, for one, am tired of writing these farewells. 

Behind each act of assistance/kindness, every creative idea and all the hours of hard work, stands an employee.  An employee who demonstrated the ability to not only maintain a job but, was able to provide a part of themselves in the process. 

And at the end of a shift, their achievements would depend on their own personal satisfaction.

This is what companies are made of - people; the doers.

And when these employees feel that it is time to move on, they take with them all of the assets that helped to maintain the company that they worked for and in the process, leave a vacant spot.  A spot that will most likely not be filled.

So, off they go!

 Most of them will be remembered fondly and missed by their co-workers and every once in awhile, their names will come up in a conversation followed with a, "I sure do miss them."  The ideas and work ethic, that they demonstrated, will always be remembered and their friendships will never be forgot.

To all of you, THANK YOU - for a job well done.

Talk at ya later!

Saturday, October 6, 2012

Cincigal Grocery Store Clerk - HACKER/BEWARE

BROKENCONTROLLER.COM has hacked into Cincigal Grocery Store Clerk Blog.  Although this BROKENCONTROLLER.COM no longer posts any blog pages from Grocery Store Clerk, it remains on Google search as a site for Grocery Store Clerk Blog.

Do not hit on BROKENCONTROLLER.COM to visit Cincigal Grocery Store Clerk Blog.

Saturday, September 29, 2012

Cincigal Grocery Store Clerk - ANOTHER DREAM

When an  employee has given many years of service (and is liked), and has decided that it is time to leave then it is customary to send them off with a cake, hugs and plenty of well-wishes.  And even though we may hate to see them go, we definitely understand and bid them farewell.

So goes it again, another employee has decided to follow a dream and she has made her departure. 

With a smile, this employee has served many years stocking the shelves, running a register and demonstrating kindness to customers.  Quiet by nature, she would always liven up when talking about her dream.  As an artist and writer, she demonstrated hard work, perseverance and never quit dreaming.  And finally, it has all paid off.

And even though I will miss seeing her, she has demonstrated something to us all; dreams really do come true.

So Shiloh, we will miss you - but, we are happy for you.

And to all of you other dreamers that punch a clock day after day?  Never quit dreaming!

Talk at ya later!
 

Saturday, September 22, 2012

Cinicigal Grocery Store Clerk - 'FLOWER POWER'

To title this Post, I have borrowed an old, familiar slogan from the '60's', which was used to represent peaceful movements against the Vietnam War.  Created by Allen Ginsberg, it is a phrase that is, 'considered a legacy', of it's time.

So, when dealing with a certain customer the words, 'Flower Power,' was the first thing that came to my mind.

This summer I have noticed some new faces that have begun to patronise our store and slowly, they have begun to acknowledge us when we greet them.  That is, all but one customer.  Weekly, this lady has been coming into the store and shop for her items but never would she respond when I would say, 'Hi'.  Why?  I haven't a clue, but have learned to accept the idea that not all people are basically, friendly.  So when I would be at a register, she would come through my line and when greeted she would grunt.

Her answers would be simple, if asked a question; 'Yes', 'No', 'Ok',  The tone in her voice never wavered and her facial expression would never change.  She never smiled, but then again she never complained.  So, for the last two months this is the way it has been - until now.

A few weeks ago, this customer came strolling through while I was working in the Floral Department.  I watched as she hovered over the bouquets of flowers in the cooler as if trying to decide which one grabbed her fancy, until she finally settled on a bouquet of Oriental Lillies.  Looking up, she spotted me and made her approach.  Of course my first thought was, 'Uh, oh.' 

"Are you the girl who does the flowers?" she asked.
"Yes, I am."  "Is there something I can help you with?"
"No."  "I just wanted to tell you, how beautiful your arrangements are."  "You do a good job." was her response.
"Thank you very much."

The customer went on to tell me how she buys a bouquet every week and always gives a few of the flowers to her neighbor, who is ill.  She thanked me and then went on her way.

When looking back, I do recall that each time she shopped I would see a bouquet  of flowers in her hand.

Needless to say, we are now friends.  Each time she sees me in the store, she waves and calls me by name.  No longer does she have a stern look on her face - now, she smiles.  And since our introduction in the Floral Department, I notice that she speaks to various employees.

This lady has now become a regular customer and has taken on the traits of our other regular customers; she seems happy to be here and has come to appreciate our employees and still gets a bouquet of flowers each time she shops.

Grocery shopping is a chore, I think most of us will agree on that.  It is something that we have to make time for in our busy schedules and yet, it is something we cannot avoid.  So, while doing a chore it is rather nice when we find something that lifts us, something that we can appreciate.  As in this case, something so simple made all of the difference.

Something as simple as a bouquet of flowers.

Talk at ya later!


 
 

Thursday, September 20, 2012

Cincigal Grocery Store Clerk - THE WILL TO SUCCEED

When the company and employees meet, it is usually to discuss what is new, where we are and what we want  to achieve.  It's a basic formula that keeps everyone up to date and in the know; ideas are shared, questions are answered and suggestions are offered.  It is kind of like a meeting of the minds, so to speak.  And today, I got to witness this approach and came away feeling proud of my fellow employees.

For a long time, I have wondered what it is that makes these people strive so hard.  What makes them go beyond what is expected of them, just what is it that pushes them to do their best and more?  Today, I found my answer.

It is a combination of things; pride, common sense and the will to succeed.  The pride, is in what and how they do their jobs and common sense is the approach that they take in order to accomplish this task.  And when all is said and done, every step that they take is to help the company succeed. 

They work with one aim in mind, pleasing the customer; making them want to come back. 

Today, I listened as they brought forth suggestions, provided insight and demonstrated an eagerness to accomplish whatever tasks necessary.

These people put thought into what they do and are consistent with their service.  They aim to not only do a job well, but to improve their store on a daily basis.  Their ideas were simple, and yet would provide better service.

I, applaud them. 

It goes without saying, that they do not need to be as accomplished as what they are.  They could, in fact, just do what was expected of them, pick up their paychecks and go to the house; but they don't.

And what is more - they probably never will.

Talk at ya later!

Wednesday, September 19, 2012

Cincigal Grocery Store Clerk - FRIENDSHIPS


When you move to a new area, such as I did, you encounter quite a few challenges; learning your way around, not knowing anyone, the feeling of isolation, customs, where to shop - there is no 'how to book'.  And to get over these hurdles, one has to just jump in and try to overcome the situations at hand.  I found learning my way around a lot easier then meeting new people unless you consider the Meter Man, for the gas company, a formal introduction.  But try as you may, you find that everyone you encounter is, more or less, established in the area.  Usually, they are residents that have grown up in the area, have families and life long friends and, well - there is usually no need to meet anyone new.  Thus, the isolation.

But as time goes on, you have discovered where to shop and gotten lost enough times that you have learned your way around.  And although you find your new neighbors rather distant in approach, you still conjure up a smile and a wave as you pass them on the street.

I would like to say, that these challenges are short lived - but, they are not. 

But lucky for me, my station in life requires that I be employed.  And it is not until you find that 'dream job,' does your new social life take off.

These are the people who will work by your side during most of your waking hours.  They will come to know the real you and slowly, friendships will begin to evolve; some will be constant, while others will become fond acquaintances.  And if you are lucky, as I have been, these new acquaintances will end up being your friends through the long haul.

They become your lifeline, so to speak.  In need of direction?  They will point the way.  Need a ride, a shoulder, a confident, some assistance or how about a laugh or two?  They'll be there.

Friendships come from many directions in our lives; childhood, work, church, social, school, etc., and they are special.  Since these people are not family, they are given a choice - they don't have to like you.  But if they do, then  you are lucky.  We usually don't understand this until we find ourselves in unfamiliar surroundings and are forced to contend with the lack of companionship.

So, when things become a little discouraging - as they do from time to time - I simply reflect on these friendships which I have encountered over these last ten years.  They provide me with a sense of security and I know that all I have to do is to reach out.

And since being employed is inevitable, then I guess I am lucky with that as well.

Because, who would have thought that you could find people like this in a little grocery store on the west side of town?

Talk at ya later!

 

Tuesday, September 18, 2012

Cincigal Grocery Store Clerk - DOGS, CATS & COCKATOOS

When a group of people work side by side, day after day, it is surprising to see just what it is that they all have in common.  Where the job scene may bring people together that have different backgrounds, views and economical standards, it will ultimately be the feelings, the human emotions, that make these people blend together.  Thus showing us all, that we have so much in common.

And the one thing that a lot of us have in common, is that we are pet owners.  Many of us are ruled by these creatures that we have come to adore.  It is said, that a pet depends on it's owner for it's care and well being.  I, on the other hand, have often felt that this thought to be reversed; we depend on them for our well being.  These creatures that control our lives with their wants and needs, fill our thoughts when something just doesn't feel right and continuously leave their impression in our every day conversations, have come to provide us with a purpose; we are needed. 

Some of us have cats, while others have dogs and one of us has a Cockatoo, named Susie.  Together we discuss the things that they do which expresses our deep rooted feelings for these creatures.  And when one of these treasured beings becomes ill, or is ready to pass on, we all seem to share the emotional tie with the owner.

A few years ago, my dog passed away quite suddenly.  Although he had lived a long and healthy life, his sudden departure was, needless to say, a heart breaking experience.  Afterwards, I went to work and on my work table I found a card; a sympathy card for a dog owner.  That one gesture, by fellow employees, left a lasting impression on me.

So, even though we are different, we are all basically the same.  And that is a good thing. 

We have provided each other a place that allows us to share our stories, our dreams and anything else that comes along our way; like dogs, cats and Cockatoos.

Talk at ya later!





 

Wednesday, September 5, 2012

Cincigal Grocery Store Clerk - THE PROBLEM SOLVERS

During these last two weeks, I have attempted to try my hand at becoming a  'do-it-yourself ', gal.  Uh, not going too well.  But I have not thrown in the wrench, just yet.

One of the advantages of working  at the store, is all of the information one can tap into when attempting to overcome a dilemma.  Have a problem with a car, an electronic issue or just need to find out who to call for a repair?  Just go to work and throw that problem out there and the responses will come pouring in.

A week ago, the port connections to my Laptop were not working correctly and I would have to jiggle it in order to get my Mouse to make tracks across my screen.  So, I asked a few knowledgeable co-workers and they offered some possibilities to the problem.  One thought it might be the 'mother-board?' while another co-worker suggested a software problem.  And a customer chimed in with the possibility that I just might need a new Mouse.  And the winner was?  The Mouse.   Simple, cheap and I was a 'happy camper.'

And then the following week I went to work with another dilemma, no I take that back - there were two dilemmas.  The night before I had been using the shower and, to my dismay, the water would not turn off all the way.  So, the next day I went to work and lo and behold, one of the girls gave me some instruction as to what needed to be done to take care of my plumbing issue.  Well, I went home and pulled out the big tool box, with an accumulation of tools that I am still learning to use, and proceeded to follow the instructions I had been given.  Things were going well, but the stem would not come out.  So, I resorted to the Laptop with the new Mouse and Googled the problem, watched the video and went back to playing plumber. 

Since this exercise was getting me nowhere I resorted to stopping at the hardware store on my way to work the next day, where I bought a can of spray to help me retrieve the stem.  Leaving the  hardware store, I ran into another dilemma - my car started vibrating and wanting to stall. 

The rest of my day was spent asking questions relating to automotive and plumbing and my co-workers, and a customer, were more than happy to provide some possible scenarios. So for the plumbing, well we are headed back to the hardware store.  And the car?  Well it is in the hands of my wonderful mechanic and there is no word yet.

What is nice, though, is that these people kind of provide me a sense of security.  With no one else to depend on, but myself, I find that others are usually far more knowledgeable than I am.  Most generally, there will be someone who will have had the same problem and either has a solution or knows who to call to get the job done.  And what is really nice is that they are always eager to provide the information and have been very resourceful in the past.

So, here's to all of these 'do it yourselfers', their experiences help provide me with solutions to those annoying problems that arise from time to time.

And do I think that I can follow their lead?  Like I said, I'm not ready to throw in the wrench just yet!

Talk at ya later!




 

Sunday, September 2, 2012

Cincigal Grocery Store Clerk - HERE'S TO THE LAST TEN YEARS

Today marks a milestone for me;  I have now been employed at the store for ten years.  Who would've thought?  Not me, that is for sure.  Nor my friends for that matter.  They said that I wouldn't last, that I was not cut out for this type of employment.  I guess, we were all wrong; either that, or the store was desperate for help.   Whatever, it has now been ten years.

I remember my first impression - damn, these people work too hard.  And my second impression?  I could not believe how people acted when they became customers. But once in the door, I began to evolve and have been evolving ever since.

It has been the coaching and the tremendous patience that my co-workers have provided me, over the years, that helped me to sustain during this decade.  Through them I learned how to handle myself, use my imagination, be creative and learned how to be a team player.   They took this highly opinionated person and brought me down a peg or two by teaching me skills and showing me what I was really capable of doing. 

Customer Service is a difficult job and not one that everyone can do.  It can be exhausting, hurtful, difficult, humiliating and at times, exasperating.  There is no significant gain and the personal satisfaction depends on you.  As I have stated before, 'Customer Service is not a learned behaviour, it is something that comes from within'.

I know that I have not really made a difference in this store, with my service, for all I have really accomplished is to fill a space.  It is, however, the employees that I have worked with over the years that have made a difference in me.

And as far as lessons go, well, there have been many.  But the most important lesson that I have learned is that no matter what you do for a living it takes skill, knowledge and the will to want to do it - this is what makes all employees, professionals.

So, here's to the last ten years - I survived.

And with that thought I seem to recall a conversation, which I overheard ten years ago, between two former employees and it went something like this:

"What about that new girl?"
"Ah, don't worry, she won't be here long!"

LOL!

Talk at ya later!

 

Saturday, August 25, 2012

Cincigal Grocery Store Clerk - ODE TO THE CUSTOMER

There are many ways  in which the customers lift us.  It can be by a simple acknowledgement, a mere 'thank you', calling us by name, a conversation, a heartfelt laugh, a wave  or just a smile.  And when these occurrences happen, it can lift one past the drudgery's that may have been encountered throughout the day.  Simply put, these things mean a lot.

We have customers who have become more like friends then just a consumer.  Through conversations we come to know their families, get the latest recipes, learn their wants and needs and, more often then not, we learn that we all have so much in common.

And there have been plenty of times when customers have been there to provide encouragement, given us a pat on the back and even surprised us with homemade desserts, candy bars and bags of M&M's.

So, here's to all of the customers who make us laugh, bring a smile to our face, make us feel accomplished and treat us with respect - Thank you.  You make this job seem so worthwhile.

Talk at ya later!

 

Wednesday, August 22, 2012

Cincigal Grocery Store Clerk - SAYING GOODBYE, AGAIN

When employees decide to move on, word spreads fast.  For some you might give a chuckle, or you might make statements like, "Good luck". But, more often than not,  you say, "I am really going to miss them."

And so it goes, again, we are having to say farewell to two more employees.

For the record, these guys are really going to be missed and in more ways than one.  You could not be around these guys without laughing, even when you were down, for they were the life of the party.   And when it came to helping, these guys were right there.

But more then just being great co-workers, they have been an asset to the company.  These guys worked in our Meat Department and continuously received rave reviews from the customers.  And, the customers were right.  This department never looked so good, until these guys showed up.

So, with heavy hearts we all said our goodbyes and wished them well.  Not seeing them in the building will be awkward and the loss of their stories and hearty laughter will definitely take some getting use to. 

But there is one thing that stands out, more than anything else, and that is having had the opportunity to have worked with them; to be associated with these guys.

We were lucky - and, we knew it!

Talk at ya later!

Friday, August 17, 2012

Cincigal Grocery Store Clerk - HBD

                                                



                                    HAPPY BIRTHDAY
CINCIGAL GROCERY STORE CLERK

Wednesday, August 15, 2012

Cincigal Grocery Store Clerk - CHANGE OF SCENERY

After three days, and a lot of advice from my co-workers, I have finally changed the landscape of the Blog.  Tired of all of the blinking and ever changing scrolls of ads running down the side, and across the bottom of the Blog, I decided to make a change to the scenery.

Now, although these pictures may not be posted in the proper places or add anything extra to the site - they do, however, stand as an achievement to my knowledge, or lack thereof, in technology.

I have learned to upload, size, rename, move and more importantly, get from Point A to Point B.  So, due to my lack of knowledge and capabilities in the world of technology, this has been quite an undertaking for me.

Now, if I could just remember how I did it all!

Talk at ya later!

Saturday, August 11, 2012

Cincigal Grocery Store Clerk - TIME VS CHANGE

So, an employee said to me, "You haven't written anything on your Blog lately."  "I keep checking." Okay, so I haven't written anything in what - a month?  I guess the reason is that, there is nothing new.  The employees are still the same, as are the customers, and anything new that might be going on, well, no need to dwell on things that bring us down.  And for the first time, in a long time, I notice that journalism has taken a break from reporting on grocery shopping.  There are no new surveys as to consumers likes and dislikes, no research has been reported on the topic, lately, and no one has come up with a list of the best and worst grocery stores across the continent.  So, I guess there is nothing new to report and apparently, all has been said on the subject.

But the other day, a fellow co-worker and I had the following conversation;

"Do you remember when we use to have a sense of control of what we did around here?"
"Yes I do."  "We would come up with ideas on how to make something better and nothing would happen, but then in a couple of weeks they would take that very idea and use it."
"You know why that is?"  "Because we know what we are doing, because we care." 
"We all were working for the same purpose."
"Boy, times have changed."
"Yeah, but we haven't"

As our conversation continued, we discussed how long so many of us had been here and realized that that was probably the main reason so many of us were alike.  We had come here, each of us, so different but with time we all began to blend into a united workforce.  Although we are each different by race, origin, religion and backgrounds, we all became one.  And remain as such to this day.

Feeling the need to get back to work, we ended our conversation.  With a pat on the shoulder and a wave goodbye, we each headed in a different direction.

A lot has changed for us, over the years, and the stability of what we once knew has been replaced with uncertainties.  But when we look at the workforce that occupies this store, it is evident that this is the one thing that has remained the same over time.

In a business world that is full of constant change, it is nice to see that some things do remain the same.

Talk at ya later! 

Sunday, July 8, 2012

Cincigal Grocery Store Clerk - CALL ME FRIEND

More often, than not, you end up getting a little satisfaction in this business.  And, believe it or not, it has nothing to do with telling a customer off - really.  However, it does have to do with the customers.  For every customer that can beat you over the head, there will be ten others that will come along to lift you; at least that has been my experience.

Today was an easy going day.  I cleaned up and did all of the necessities in my department and then ended the shift by stocking and cleaning up in Produce.  Everyone that passed through was pleasant and quick to thank you for any assistance you provided.  There were some that would converse while there were others that greeted.  All in all, a pleasant day.

After I clocked out, I made my way downstairs to pick up a few things and, of course, I had to chat with some of the employees on Frontlines as I checked out.  There were a few customers checking out and we all just kind of chit chatted about things, as we normally do.   These conversations that take place are always filled with laughter and everyone kind of adds a few words on whatever the subject might be.

Tonight, our conversation pertained to the store; or  more precisely put, the company.  While unloading, a rather large order, a customer started discussing the store and the people that work it.  She remembered, how two years ago she was afraid that she was going to lose this store.  You see, the store which I work at was taken over by another company a little over two years ago.  And, in some respect, it sent shock waves through the community and to the loyal customers; not to mention the employees.  Through that period we lost some customers, kept some customers and well, some lost customers have been returning. 

But the one thing that this customer remembers, is coming into the store shortly after the news of the store had been announced.  She said, that when she walked in the door she saw a man with a suit jacket on, wearing a name badge with the new company's name on it.  As she passed him she said, "Don't get rid of my friends."  Why?  As she went on to say, she thinks of these employees as being friends.  It is what she likes about shopping here.  This sentiment seems to be shared by many customers, and often I have heard the employees referred to as 'friends'. 

Some may call this Customer Service, but it's not.  It's the sincerity of the employees that builds this bond with customers.  It has nothing to do with service, only personality.  And as for all of the Mystery Shopper and Consumer Reports, that continue to circulate, they seem to leave out the most important ingredient - the people. 

Perhaps there are not many grocery stores out there that can boast that they have employees like ours.  After all, who would care; all of the customers that call us, 'friend'.

Talk at ya later!




Friday, July 6, 2012

Grocery Store Clerk - A REFLECTION OF SOMEONE'S LOVE

Take a break - sit back, put your feet up and open a good book.  Or, my favorite, munch on a sweet treat, sit with a co-worker and catch up on what's going on and have a laugh or two.  Either way you go, it's a moment that you dedicate to yourself.  There are no pages calling you to one place or another, well, there might be but you ignore them, no one is asking for this or that and there is no running to play catch-up - it is a moment just for you.  But the moment can be easily interrupted, so one has to be sneaky and hide from the crowd.  Once this has been accomplished, you just sit back and relax. 

But, as usual, time fleets by and before you know it you are up and running again.  All too quickly you start checking your mental list of things that need to be accomplished, once you are back on the clock, and prepare yourself for the unexpected to pop up.  So, as you make your way back into the building and with each step you take, you are slowly restructuring yourself and getting back into the work mode.

On this particular day, I found myself picking up trash as I made my way back into the store.  A couple of weeks ago, a strong storm had hit the area and the high winds had distributed trash everywhere; even two weeks later it still can be found here and there.  So, in my path is a rather large piece of  paper, a local restaurant's place mat, which I bend down to pick up and walk over to the trash can to dispose of  it.  As I go to throw the piece of paper away, I notice something colorful on the back of it.  Turning it over I find a design of hearts.  All across the page are rows of purple and pink hearts drawn in crayon.  How cute; some child had created a masterpiece. 

I remember doing the same thing.  Going out to eat with the family and while waiting for the meal to arrive, the waitress would give me a crayon, or two, and I would create a masterpiece on the back of the place mat.  Often I have thought, that that was the beginning of my interest in art; that is how I became an artist.  In fact, I remember my mom framing a couple of them and hanging them in the hallway at home.  Thus, my first exhibit.

Now, here I hold another future artist's work.  But this drawing grabs my attention as I notice that something has been written inside four of the hearts; 'I Love Mommy So Much'.

Well, I back away from the trash can and begin to examine the piece of art.  There is no dirt, water stains or smudges, no tears or crinkles just a perfect piece of paper with pink and purple hearts.  I walk back into the store carrying someones treasure that seems to have just fallen from the sky.  After clocking back in, I retreat to my work area and grabbing a tack I proceed to hang the piece of art on the wall above my work table.

Somewhere there is a child that expressed their feelings through art and here, in the back room of the store, is their first exhibit; it's a reflection of someones love.

Talk at ya later!

Tuesday, June 19, 2012

Grocery Store Clerk - SHOPPING FRUSTRATIONS

When we become customers, our approach to shopping becomes a little cloudy.  We see only what we want to see, understand only what will benefit us and we never  acknowledge when we are wrong.  In other words, we have a tendency to become a different person.  Our perception of reality, in the world of grocery land, definitely leaves something to be desired.  And the one thing which I have noticed, is that when we are proven wrong we either become defensive or merely make a quick exit. 

But in defense of the shoppers today, the role of the grocery shopper has changed.  What once was a simple chore, has now become that of a business transaction.  Before, the biggest concerns were what to get for dinner, what to pack for the kids' lunches and how many mouths will be fed at the weekend cookout.  And gone are the days of just running into the store to pick up a few items on your way home from work.  Instead, the grocery shopper has to read those sale signs (which includes the 'fine print'), one must make sure that they have their store card available (or at least be able to remember what phone number it is registered under), and shoppers have to be able to decipher that receipt, so that they know if they received the savings which they feel they are entitled to.   So, not only are grocery shoppers' mental capacities being taxed but, the amount of time that it takes to shop will depend on how quick of a learner one is. 

As complicated as shopping has become, for the everyday shopper, so goes it for the cashier.  The cashier not only faces all of the regular responsibilities but has now become a teacher, as well.  And in order to be a teacher you must first be a student, which I have, and have gone through all of the trials that shoppers are faced with so, I understand.  But sometimes there will be orders come through that will seem to defy simple logic.  Perhaps this is because, for a shopper, there are so many different things to remember and reading those sale signs, at times, does seem a bit complicated.  Such was a sale which I had last night.

The items, being purchased, were four for ten dollars with card.  The customer's card was scanned, as were the four sale items, and the sale came up correctly; $2.50 each:

"Uh-huh." said the customer.
"What is wrong?"
"They should be $2.25 each." she replied.
"I'm sorry, but it is $2.50 each."
"No, I can multiply and it is $2.25 for each one ." "Go ahead, you do the math." she commanded.
"I did."
"And what did you come up with?" she asked.
"$2.50 each."

The customer wanted four of the items for ten dollars, but seeing the $2.50 each, apparently made her feel like she would be paying more than $10.00, since she thought four of them would be $2.25 each.   Seeing that there was no reasoning with her, and the line was growing, I simply asked if she would like me to void the items, to which I got a resounding, "YES."

At some point between my handing her a receipt, for her other purchases, and her leaving the register - it dawned on her.  While looking at the receipt, she stopped, turned and looked at me with a 'Oops' look.  Finally, she had realized that she was wrong and I was right.  I just smiled at her and then turned to the next customer in line.

The customer had spent approximately three minutes, trying to teach me her form of math.   She had been loud in her approach and very sarcastic when trying to make me believe that I could not multiply, or divide.  This did not anger me, nor did it make me become defensive - she did, however, put on a good show for the other customers who were chuckling.  I guess she thought that they were laughing at me.  But with all due respect, I have to come to this customer's defense.  She had taken the time to read the sale sign and was glad to see that the item she wanted was on sale.  Probably the sign posted big black numbers, 4 FOR 10, and it was the fine print that would have given her the exact cost of each, instead of leaving her to do the math herself. 

Gone are the days of just popping into a store for a gallon of milk, we now have to read the signs to see which gives us a better deal; don't forget the fine print.  And it seems that everywhere we go, our abilities are being tested, leaving us to question our capabilities of knowledge and understanding.  Which, in the long run, can make a customer feel inadequate and frustrated.

Maybe someday, shopping will revert back to a more simplistic way and once again we will be able to look upon grocery shopping as a mere chore instead of a lesson in life.  But until then, please follow these rules;  always read the fine print, bring a calculator and always smile at your cashier.

Talk at ya later!


Friday, June 8, 2012

Grocery Store Clerk - CHANGE

For all of the time which I have worked in retail, there is an expression which I have often heard and it goes something like this, 'Change is good.'  And having been through quite a few changes, my response has always been, 'For whom?'  But the one thing which I have noticed, with each change made,  is that another change follows- customer reaction.  Unfortunately, customer reaction most generally will be negative.  And when this happens, sales begin to decline.  And yet, changes continue to be made.

The way it appears, is that companies seem to have control over the customers.  They tell the customers what they will buy (selection), how they will buy it (company card) and how much they have to buy (sale items).  Now with that in mind, the customers' reactions (as depicted in sales) is a big, resounding, "No', and off they will go to another store.  Understanding this concept is fairly easy and yet, for some reason, companies just never catch on. Instead of looking at the whole picture, as to why sales continue to slide, they will most generally implement more changes in an attempt to win back a consumer's patronage.  However, the employees, who have been through these changes, are very good at depicting the outcome of changes.  In fact, they will usually score a 100%.  The reason, is that employees know the customers, not to mention that they too are consumers.   This thing called, Customer Service is what provides them with the incite needed to be successful with their jobs.  Companies, on the other hand, don't have this advantage and are thus, uninformed of how they are perceived by the public.

Recently my department has been going through changes and, I am sorry to say, it is not going well.  And due to the attachment that I have with the customers, it has become rather depressing. You see, I am not use to getting complaints- actually, I can't remember ever having had a complaint.  But now, well, that has all changed.  A couple of months ago, the company switched to a new floral supplier and through this supplier I have been unable to order certain flowers that I normally carried.  Now, even though I have substituted, the customers have not accepted the change.  One gentleman has been buying a bouquet of Asian Lillies every week, for eight years, and  can no longer get them from me.  Then there is a certain arrangement which I made with mini white Carnations, which I can't get anymore and consequently had to turn down two orders.  And the list goes on.

Then today,  while I was working on Frontlines, a customer came to me and asked,  'what's going on with the flowers?'  The customer had come to the store especially for flowers and was so disappointed at not only the lack of selection, but the department was now smaller and had less stock.  I apologized.  This may not mean much to some, but to me this has all been so disheartening.  Over the years, I have taken such pride in what I did and relished the praises that I received from the customers.  So, to see this department dwindle and have to watch the customers go elsewhere is very frustrating.  I guess what is even more disheartening, is that there is nothing that I can do to change it.

I will miss the customers that I have come to know over these last nine years.   Their compliments, "You always have the freshest flowers.",  their orders, "Gee, I didn't think that you could out do the last arrangement, it was so beautiful, but you have - it's gorgeous."  And their remarks, "I just love going through your department, it is always so beautiful; you do such a good job." 

So, for nine years I have been on an ego trip; that's true.  But for nine years, the department was a good representation of the company and it provided that little something extra for the customers.  And no matter how it will go in the future, there is one thing that will remain - the memory of it.  And that, I am proud of. 

Change is inevitable, that is a known fact, but how change is implemented is what becomes the deciding factor.

Talk at ya later!

Sunday, June 3, 2012

Grocery Store Clerk - THANKS OPRAH!

In a couple of months, I will have been writing this Blog for one year.  I can remember every detail, and reasoning, as to why I decided to do this and what I hoped to accomplish.  Well, actually the accomplishment part of all of this was not really taken into consideration, at that time.  For you see, I didn't have the faintest idea on how to  start a Blog much less how to even get around the world of cyberspace.  So, actually, there was only reasoning.  As to accomplishment, well, that was yet to be seen.

The employment scene is what drove me.  Ever since this recession began, and the job market started declining, I always noticed that it was the professional sector of the employment world that got all of the attention;  the high heeled, business suits of the workforce.  With degrees and resumes of accomplishments in hand, this workforce took center stage.  There were television broadcasts which followed their journeys, almost like a reality show, while there were other programs that kept these people in the know of what to do and what not to do.  Articles sprung up in magazines and newspapers, providing information, and  there were polls that gave the latest surveys while cyberspace, was filled with reference sites and stories of accomplishments. 

Still, nothing about the other workforce; these people were undergoing loss of hours, pay cuts and loss of jobs.

Then one day my friend emailed me that Oprah was looking for ideas for a new show. Having seen the programs that follow the 'white collared' workforce, I came up with an idea and followed through with getting my idea to Oprah; a program portraying the workforce that provides services. Well, you can't get a hold of Oprah by email so my friend supplied me with two mailing addresses for her company and a letter was sent via snail mail. That was in June, 2011, and to date there has been no reply.

By the following August, it was quite apparent that I would not be receiving an answer from Oprah.

So, one day I announced that I was going to start a Blog and put out there in cyberspace all of these wonderful things that I see these employees do every day. Now as excited as what I was, there was clearly a problem with this idea; I had no clue on how to accomplish this task so, I immediately began to research, how to start a Blog.

Now lucky for me, there is a guy at work that is very savvy at this technology thing.  I would go to work every day with a list of questions and he would provide the answers.  He even knew how to put these answers  into terms that I would understand.  By using terminology such as 'thingies' and giving me the exact location of placement, I came to learn about URLs and 'whatnots'.  

I was beginning to feel quite accomplished.

Ehow became my favorite site and week by week, day by day, I began to put the pieces together.  Then, there it was - the Blog.  I went to work and boasted to my co-workers of my accomplishment, but there ended up being a problem;  it could not be found.  So, I went back to researching about Blogs and trouble shooting which is how I found out about search engines and 'worms'.   In the meantime, I kept typing away night after night. 

Then finally, it appeared for all the world to see.

So, thanks to Oprah, I have learned my way around cyberspace and have accomplished a Blog that portrays this unnoticed workforce.  Perhaps this Blog doesn't get much attention, and these workers still go unnoticed, but at least this workforce now has a footprint in cyberspace and will live on forever.

 Thanks Oprah!

Talk at ya later!

Note:  A special thanks goes to my cousin, for getting me the Laptop and to Ben, for his technical support.  Without them, there would be no Blog/Cincigal Grocery Store Clerk

Friday, June 1, 2012

Grocery Store Clerk - HIGHS AND LOWS

At work, most days are enjoyable; from the time I park my car and report for work, till I clock back out and head for home.  Even before I get in the building, I will hear my name called and will turn around to a smile and a wave from a customer who is loading their car up with their groceries.  And as I make my way through the store, on my way to the time clock, I will be waving and greeting as I pass through.  But then there are days, which start out on a high note, only to spiral downward.

Sometimes it is like a gathering, a group of customers, that all come in at the same time and their mission is to make the employees feel as lousy as they can.  Their reasons will vary and there is no preference - they are bent on making someone feel miserable.  And before they leave the store, their mission has been accomplished.  Now why this happens, I am not sure.  The only reason, which I have been able to come up with, is that a grocery store is about one  of the only places which allows people to exhibit this behaviour - and get away with it.  I mean, what are these employees really going to do?   Nothing!  If a customer wants a reaction, then they should go to the leading competitor.  I understand that they really know how to dish it out.

The other night, I worked on Frontlines and we got hit with such a group.  Like a domino effect, employees took a hit; one by one.  First to get this treatment, was me.  A customer came through with an order of about $12, to which she paid with a $50 bill.  As a cashier should do, I inspected the currency for authenticity.  The customer made a comment, which I couldn't understand, and I said, "I'm sorry?" "I'M NOT TALKING TO YOU!" was her response, accompanied with a frown.  Upon handing the customer her receipt, she grabbed it from my hand and stomped off.  Apparently, she felt I was questioning her honesty by inspecting the $50 bill.  Or so the CSM said. 

Behind me was another cashier, having to tolerate two customers.  The sale consisted of alcohol, to which the cashier requested to see their ID.   As the customers produced the IDs, they began to mock the cashier and laugh at her.  Why?  Haven't a clue, the cashier was only doing what the law requires on these sales.  The cashier remained polite and ended the sale.  As the customers left, the cashier's head went down and she simply asked, "Why do people act like that?"  You have to understand, that this cashier is one of the nicest people you could ever meet and is very popular with the local customers. 

Further down the line, another cashier was hit but this time it was by a 'quick change artist'.   Posing as a customer, he requested change for a $50 bill.  The cashier politely declined which encouraged the party to be persistent with their request.  But, the cashier stood his ground - politely.  Realizing nothing was going to happen, the guy made his way out the door.  Then another cashier took a hit over coupons, then there was the one who was not happy with a price and, still yet,someone got defensive when a check was denied as payment.

These incidences were nothing, compared to some of the things that I have witnessed. Yet, they still have a tendency to make you feel down.  And with what these grocery store employees have to tolerate would be considered a 'drop in the bucket', when compared to what others go through in fields such as law enforcement and the medical profession.  But when you consider the pay scale, the social outlook on this type of employment and what corporations expect out of these employees, it is rather surprising that anyone would do these jobs with such grace and tolerance. 

But, there is another side.  Sometimes, when these scenes take place there will be other customers in line that, not only witness the displays but, will make a comment on the matter.  They are encouraging to the cashier and a reminder that these incidences do not represent the majority of the customers.  It is like a reality check.  I find that I am always grateful for these customers. 

So, as the evening wears on and the shift comes to a close, you make your way upstairs to the time clock and as you leave the building you hear your name and see a wave.  Nine times out of ten, you leave feeling like you did when you came in.

Talk at ya later!

Monday, May 28, 2012

Grocery Store Clerk - HELLO!!!!

Amidst the headlines of war and world violence is the caption, 'Americas Least Favorite Supermarkets.'  Are you serious?  Apparently, we Americans take our grocery shopping experiences very seriously.  So much, in fact, that it has become a contender for headline space in world news.  Now even though I find this to be comical (how many times can grocery stores be surveyed?) there is a serious underlining factor; the economy.  Because, loss of sales produces loss of jobs which ultimately gives way to communities suffering by loss of revenue, which produces more job layoffs, and lack of community services.  And don't forget bank foreclosures.  Who would've thought?  So when you look at it that way, I guess these companies play a big part in this economical merry-go-round.

For the last six months I have seen more and more articles on this subject popping up.  Each facet of the business is researched, surveyed and commented on.  But apparently these companies are not listening, because more articles continue to weigh in on the dissatisfaction of the everyday consumer. This most recent article, referenced ten grocery chains.  Fifty percent of the companies were originated in the Nineteenth Century while the remaining opened their doors between the years 1957 to 1962.  Now the complaints of the consumers are simple enough;' long lines, rude employees, unsanitary conditions along with prices and selection.'  Sounds like easy fixes to me, so what's the problem? 

As a consumer, myself, I find that all grocery stores seem to be alike.  Each company seems to mirror the other company;  what one does, they will all end up doing.  Customers are now card carriers, prices are more or less comparative and no one seems to have enough employees to help the customers anymore.   And, yet, with all of the business experience that these companies should have acquired, over the 100 plus years of being in business, they remain just carbon copies of each other.

So I got to thinking about what it would have been like opening a grocery store over a hundred years ago, well even fifty years ago for that matter.  The first thing, that popped into my mind, would have been pride.  A new business owner would have been proud and made sure that the customer was offered the best products; freshest produce.  Employees would have been respectful and worked hard for their meager wages.  And as time went on, they probably would have remained and grown with the business.  Each new store would have offered something special to their customers; cuts of meat, certain types of baked goods.  Whatever the specialty, it is that one thing which would have made the customers want to come back.  At that time the customers seemed to have been in charge.  It was their patronage that was a priority to a new, upcoming business.  Today, it is a little backward; companies dictate as to how the consumer will shop.

From what I can see, bigger is not better and wisdom (business) does not come with age;  consumers will continue to hunt for that grocery store haven while surveys and studies will continue to provide us, the consumer, with what we already know.  And will grocery stores ever change?  Probably not these companies, for there are new stores coming onto the scene that could turn out to be contenders for the consumer dollar. And it is with this change that old companies just might become a mere memory.

As an employee, of a grocery store, I see where we exhibit one thing that other grocery stores do not; our people.  Like the stores that opened over one hundred years ago, we seem to carry on the trend of trying to provide the customers with the best service, working hard for their patronage alas, making that our trademark.

After all, it's just a matter of pride.

Talk at ya later!


Saturday, May 26, 2012

Grocery Store Clerk - ROLE MODELS

In this line of business, transferring managers from store to store is a common practice.  Here today - gone tomorrow.  Some managers will remain, maybe, two years while others have been known to take flight in just a matter of months. And it will not be until a manager leaves the store that the employees will cast their vote as to thumbs up or thumbs down.  Most managers walk out the door with a heartfelt, 'We'll miss you.'  While only a few have departed without much notice.  Unless you consider a sigh of relief or the expression,  'about damn time,' as  a heartfelt send off.  Either way, the one thing all managers have in common is that they will all be talked about - forever. 

Even today, I hear employees talking about managers that haven't been in the building for over ten years. Various topics are brought up when reminiscing about managers.  There are those that made us laugh, were kind and accepting, treated staff with respect and were just basically real nice guys.  Yeah, that's right, they have all been guys.  But the one thing that they all had in common was that they were workers.  They worked hard for their store and right along side of their employees.   Along with other attributes, such as being dependable and gracious, they set a fine example for us to follow.  Now I am sure there are reasons as to why companies do this.  Reasons, for which, mere employees are not privileged to.  But,  I have noticed that each time this great migration takes place, things have a tendency to change.

The changes sometimes have an affect on the employees.  Where once they were up beat, I have witnessed them hit rock bottom.  Then there are times when the store would have an almost perfect crew only to be let down when management changed.    And, even the customers have been known to cast their votes from time to time.  But no matter what, we always keep our fingers crossed and hope for the best.

So now, we are about to go through it again.  This week we learned that our Assistant Store Manager will be leaving and going to another store.  I guess he has been with us for about one year and during that time he has made some accomplishments - us.  He came in quiet and kind of under the radar, but he demonstrated more then I would have thought.  Along with the ability to get along with us, he worked with us and was always there to answer our questions and in some cases, listen to our griefs.  He managed to make us feel comfortable and could even get a laugh out of us, from time to time .  But more important, he provided us with a good role model.  And many of us are glad that we had the opportunity to work with him.

From what I can tell, respect is one of the most important things that a manager can hope to achieve.  Unlike margins and sales, that change constantly, it is the respect that remains with us.  Because if a manager can accomplish this, then it reflects in their employees and the services they provide.

So Jim, 'revoir vous allez nous manguer'
Goodbye we will miss you

Talk at ya later!

Saturday, May 19, 2012

Grocery Store Clerk - TO BE MISSED

Most generally when an employee is no longer around, they become missed.   It makes no difference if they have left for another job or transferred to another store, if they were liked then they are missed.  And when you stop to think about it, it is like bestowing an honor;  to have a group of people that think that much of you.  Because if we are lucky enough to be liked that much then it means that we are respected  and our friendship is revered.  Next to love, what more can we ask for out of life?

So goes it for one of our employees.  This young woman was faced with a family emergency which left her, and her family, in dire straights both financially and medically.  The stress must have been unbearable at times, not knowing what the future would bring.  And to have three young children to care for as well, would have pushed a lot of us over the top.  But, she hung in there and five months later has returned to work.

There were hugs and smiles all around when she walked back into the building.  People clamored to see her, and she them.  As she approached each employee, she thanked them for their support during those months and said, that she didn't know what she would have done without them.  She acted like these employees had been her salvation.  There were employees who bought necessities for the children, groceries, gave financially and some, that had the knowledge, helped her through the process of getting needed assistance.

Now that this employee has returned, she will find out just how much she has been missed.  There will be many customers who will be glad to see her, because they have never stopped asking about her.  As for her future, should she need an ear, or  a shoulder, there will be plenty  to go around.  And if she needs any direction, well that will be available too.

These things that just happen in our lives, make us stronger - or, so I have heard said.  If this is true, I do not know.  But the one thing that I have noticed is that when people go through these hardships, it makes them more understanding.  It gives us incite and most generally, I find that, these are the very people who turn around and help others through their times of need. 

So, as our employee has found out, she is much liked and was very much missed.  Her co-workers demonstrated  how much they thought of her and through their respect for her, they helped her through a tough time.

When I was in school, being liked that much meant that you were 'popular'.  Now that I am an adult, I realize that it is a gift.

Talk at ya later!

Tuesday, May 15, 2012

Grocery Store Clerk - THE MEMORY OF MOTHER'S DAY

Throughout our lives, we are constantly reminded that it is family that is the most important part of us.  Nothing else is more important than that of family and, from what I can see, most people believe this.  And it is during the holiday seasons when this feeling of family is most apparent.  There is the planning and shopping for those special delights for the holiday menu along with the anticipation of the gathering of family.  And when everything is done, a celebration takes place.  A celebration of family.

But the celebration of family is not just for those holiday seasons, however, it also gives way to those special days that we like to set aside to commemorate parents, grandparents and veterans.  And anyone else we might feel deserving of getting noticed.  Although it may seem hard to imagine, working in a grocery store gives one a lot of incite as to how these special moments come together.

This weekend, everyone celebrated Mother's Day. Be it shopping for family cookouts, potted flowers from the Garden Center, sweet treats from the Bakery or cut flowers from the Floral Department, everyone was out shopping to create a special day of celebration.  One by one, dads would come to the store with the kids and together they would look over all of the special treats made available.  But, they weren't just shopping, instead they were creating a memory.

"What do you think mom would like?" would be dad's question of the day, as they peered over the floral coolers filled with cut flowers of all colors.  And if that were not enough, then there were all of the cut arrangements in vases and baskets, each with shinny ribbons, accentuated with greenery and baby's breath.
 
"I want that one." the little girl would respond, as she took her little finger and pointed to the big arrangement filled with roses and tulips.

"Okay."  said dad.

"I want to get one, too." said the little guy standing on his tip toes as though trying to get a better look.

"Guys, don't you think that we have enough for mom?" dad would plead.

"No, I want to get one too!" would come the response.

"Okay, pick one that you like." dad would say, knowing that he was clearly out voted.

Taking a couple minutes, the little guy would look over each of the bouquets and potted flowers until he was sure that he had found the perfect gift for mom.  And with his choice, finally decided, he would point.  Dad would collect the chosen prize and with arms full of flowers, together they would all make their way to the checkout lanes.  Now while this is going on, it is always amusing to watch the guys as they line up in the greeting card aisle.  There the masses stand reviewing card after card in order to find that one certain card which will provide the message that will relate the feelings they wish to express to the ladies in their lives.

But then there is the other side of this holiday, remembering those that are not with their families anymore.  Not far from the Floral Department is a display of plastic wreathes and flowers for  the cemetery.  The customers looking over this selection do not talk, they just look and then choose a piece.  These are the people that will, not only celebrate this day, but will also have to remember those that they cannot share the day with anymore.  For them, it is a day of sadness.  You learn a lot about human nature in this store.  And the one thing that you learn, is that we all share the same feelings down deep.  Be it joy or sadness we all feel the same on these special days.

In watching the customers I find that it is not the gift so much as it is the process of choosing the gift.   And it is definitely not the sale of the item, but, instead, it is what the item represents.

So, like the little guy who picks out the special flower to give mom - so did we, once upon a time.  For there was one moment in our lives, when we held out that chosen gift to a special lady and in return we received that special smile and hug.  And for that one moment time stood still and a memory was made. 

A memory that would last a life time.















.

Tuesday, May 1, 2012

Grocery Store Clerk - THE COMPANY ASSETS

It was Monday, and what happens on Monday?  The new sales for the week come out on Monday.  Now for the cashiers  this usually means that not all of the sale items are in the system at the correct price, one has to be able to interpret the  fine print of the ad for the customer and the cashier has to make sure that the customer has the correct quantity of the sale item in order for the sale price to kick in.  And , oh yes, swipe the card in order to get those sale prices.  Whew!  Grocery shopping has become more of a financial transaction then just a weekly chore of shopping.

And with each new week, each department will have specials and this week, for the Produce Department, it is strawberries.  Now each department stocks the sale items and restocks and restocks.  But when it comes to the perishable departments, well sometimes it is not work as usual.  This week the sale item came in and not of the best quality.  And thanks to one of the Produce guys, he caught it before stocking the floor.  Diligently going through pint after pint, case after case, he removed the bad product and condensed all of the good product and refilled the pints.  Now this labor takes time.  It not only will make for less complaints but it definitely provides better product for the customer and in return looks good for the store. 

Now my question is, do all employees do this at all grocery stores?  Well, not what I have seen.  Which I have always found surprising, because this is one of the things that provides a grocery store their reputation.  And in my mind, this clerk not only took the time to provide this service, he also demonstrated how much he cared.  Let alone the fact that he had so much more stocking to do and, since hours have been cut, he had far less time to accommodate his department.  After all, he was the only one working in that department.  But, it was also surprising that while he was doing this tedious job there were countless managers that would pass by, and giving a look his way, none stopped to ask him what he was doing.  They all just kept walking.  

His efforts were providing a service to the store.  Some might use that old cliche, and say, "Well you get what you pay for."  But this employee, was giving the customers the best product for this sale price.  Perhaps its pride or just good common sense.  No matter what the case, he definitely proved his worth for this company.  Dedicated employees are a company's biggest asset.

So, here's to the produce guy!  Even though his actions went unnoticed, there are many appreciative customers out there.

Talk at ya later!

Grocery Store Clerk - AN INSPIRATION

When a customer looks at an employee, it is most generally to ask them a question or to give them a complaint.  But around our store, there are a lot of customers that look at the employees in a whole different light - friend.  Our employees are outgoing people.  They don't think twice about offering to help someone, they converse and laugh with the customers and there have been plenty of times when I have heard advice being shared.  This is just the way it is around here.  So, what I witnessed last night did not surprise me in the least.

I had a customer come into the store and approach me about a young boy in the parking lot who was asking people for money.  She did, 'not appreciate', this.  I assured her that I would take care of it and in the meantime, apologized for the incident.  Why?  I guess it is just a habit.  No matter what it is, if a customer is disgruntled about something, I just automatically apologise; even though I have nothing to do with the matter.  But, be that as it may, I made my way outside and politely informed the lad that he could not approach the customers for money.  His response was, "Okay."  I went back into the store and continued stocking produce.  Later, I discovered that my request had been ignored and that this young man had continued with his attempts of collecting funds from the customers.

It was around this time, that one of our employees went outside for a break.  By now the weather had changed and it had begun to rain - hard.  The employee took a seat on the bench and, in noticing the young man approaching the customers, informed the boy that he could not do this.  With that, a conversation ensued between the two; 

"Man, you can't be doing that here."  said the employee  The lad went and sat down on the bench next to the employee.
"Do you have to walk home?" he asked.
"Yeah." was the response.

With that statement, the employee went back into the store where he purchased a rain poncho.  Returning outside, he gave the poncho to our young entrepreneur.

Working in this profession, gives way to days that seem endless; nothing goes right, the complaints are abundant and the demands are constant.   What is even more burdensome, is that you most generally have nothing to do with any of it.  But you take it on the chin and move on.  During these days, I most generally think about where I could work and not have this overload and how much better it might be.  But, then I look around me and realise just one thing - I would never find a job that would offer me, the type of people that I work with.  I find that I not only like them, but in so many ways I am proud of them.  Often, they are an inspiration to us all.

Talk at ya later!



Saturday, April 28, 2012

Grocery Store Clerk - SECOND NATURE

Friday night, a night which a large part of the population uses to celebrate the end of a work week.  Where I, on the other hand, choose to make it a night when I do my shopping.  With the Garden Center open, I find that it is hard for me to resist those blooming pots of Petunias, and what nots, and visualise how they will look in my yard this summer.  Naturally this promotes urges to buy a few things and then, of course, there is the usual grocery list items to pick up.  So, once I have clocked out, I grab my list and head downstairs to get a cart and start my Friday night celebration, in a grocery store.

I will usually run into a customer or two, while I make my way down each aisle, and we will chat for a few minutes, have a couple of laughs and I will then continue my celebration of Friday night.   In the meantime, I noticed a co-worker who was also shopping.  I saw her cart and she was holding a list, but she was with a customer.  While shopping a customer had approached her and asked her where a certain item would be located.  Not being on the clock, the employee took the customer to the product they were looking for.  When she returned to her cart, she gave me a wave and continued on with her shopping. 

When it was time for me to checkout, I found one checkout lane open with two customers in line.  In front of everyone, was a rather large order in the process of being checked out.  The cashier was trying to check out and bag the order as quickly as possible but it was a rather large order which prompted the customer to assist as well.  Another employee,  who was also shopping and waiting in line, jumped in and started to help bag.  In no time, the order was bagged and the customer was smiling and thanking everyone for their help.  And the cashier, was very appreciative for the extra hand.

Now I don't know if anyone noticed the way these employees went out of their way to help, while they were off the clock.  Nor do I know if anyone would really care, besides the customers and the cashier.  What I do know, however, is that I wish everyone could see the displays of customer service that I witness, by these employees, every day.  Some would say that their actions demonstrate dedication, not only to the customers but also to their store.  But, I don't thinks so.  For when you watch these employees you are quick to see, that to them, these actions are just second nature.

Talk at ya later!



Sunday, April 22, 2012

Grocery Store Clerk - THE CHOSEN ONES

Managers - what can you say about these people that are chosen to lead us?  We all can comment on that one, but to be fair there are a lot of positive things about these people.  Granted, not all are of the same caliber but given time we most generally can find something good about all of them. And when we do find a moment of truth, it generally will come when least expected.

Most of our managers are well liked.  They treat us with respect, work beside us when times get busy, listen to our complaints, laugh with us and understand our frustrations.  In a way, we are a lot alike. And there are many times when I see many of them go out of their way, not only for customers but for employees as well.  For these people, I have much respect.  Because with the title of the position, comes much responsibility and frustration.  And there are times when I have often wondered how they can begin to handle it all.

How I look upon a manager will depend on how they treat, not only the employees, but the situations that arise.  It provides some insight as to their character and the other night was a perfect example.  I was working on a register when a customer came through with just a few items.  As I scanned the items the customer gave his disapproval as the prices rolled across the computer screen.  Our company, like others, has a card that provides the sale prices when scanned.  In explaining this to the customer, he informed me that he did not do this and continued to tell me why.  Totally disgruntled by the company's policy the customer refused the sale and in the process grabbed the attention of a manager.  This manager came over to my register and politely asked what the problem was, to which the customer immediately informed her of his position on the matter.  And the customer did not stop with just his explanation.  Instead, he stepped out of line and stood in front of everyone and continued to explain his reasoning on the matter.

Now in most situations,  I believe that it is safe to assume that a clerk/manager would have apologized  but informed the customer that that was company policy and let the customer go.  Not this manager.  She did apologise for how he felt, but she went on to try to correct the matter and explained everything to him  And, she maintained a position of wanting to help make him happy.  In other words, this manager wanted to make sure that the customer was not only well informed but also wanted him to know that she valued his business.  And when the customer told her how the company should operate on this particular matter, she stood there politely and listened. 

Now during this encounter, I looked around and saw the faces of the customers and the employees as they watched this situation take place.  I mean, this customer had every one's attention.  And what they witnessed was an employee being polite and trying to do right by a customer, even  though the customer was in total disagreement with the company's policy.  The manager went the extra mile and in the process, provided a lesson on customer  service to the employees.

The end result was that the customer left the store without making a purchase, but he did not leave the store with a bad impression of the employee or of the assistance he received.  It is unfortunate that we lost a customer but, on the other hand, it is nice to see a manager set such a fine example for others.

Talk at ya later!