First, I would like to say that our mandatory meeting, on Customer Service, was entertaining. The two ladies, who led the meeting, have a significant background in this business and, basically, know what they are talking about. Their experience, and the amount of years that they have each worked for this company, speaks volumes on their expertise.
Of course I was sold the moment I walked into the meeting and saw two, big boxes of chocolate sitting in the middle of the table - much appreciated. And, I must say, we all laughed a lot. There was nothing discussed that we didn't already know, although perhaps a couple things came to light that needed to be brought up. Other then that, these two ladies made it an enjoyable time.
Towards the end of the meeting we were told how we could participate in this High Five program that has been going on for a few months now. We were each given a piece of paper that displayed a drawing of a hand. When we see a fellow employee demonstrating outstanding Customer Service, we write down the employee's name and the description of the deed on the hand and turn it in. And if chosen, this employee will receive a gift card.
There have been quite a few employees given one of these cards since the time this program was initiated. We're human and we appreciate being noticed for the good deeds that we do but, we all agree, we are acting no different now then we have acted for years and that we would continue as such even if we didn't receive any acknowledgement.
So in conclusion of last night's meeting I would like to say, good show. Acknowledging employees is a great idea and much appreciated. But there is a flip side.
Putting employees in the right, working atmosphere is a big plus. As we were told last night, when we come to work we leave our problems outside - no one said anything about the problems we might be facing in the work place. That is something one cannot escape.
Talk at ya later!
Of course I was sold the moment I walked into the meeting and saw two, big boxes of chocolate sitting in the middle of the table - much appreciated. And, I must say, we all laughed a lot. There was nothing discussed that we didn't already know, although perhaps a couple things came to light that needed to be brought up. Other then that, these two ladies made it an enjoyable time.
Towards the end of the meeting we were told how we could participate in this High Five program that has been going on for a few months now. We were each given a piece of paper that displayed a drawing of a hand. When we see a fellow employee demonstrating outstanding Customer Service, we write down the employee's name and the description of the deed on the hand and turn it in. And if chosen, this employee will receive a gift card.
There have been quite a few employees given one of these cards since the time this program was initiated. We're human and we appreciate being noticed for the good deeds that we do but, we all agree, we are acting no different now then we have acted for years and that we would continue as such even if we didn't receive any acknowledgement.
So in conclusion of last night's meeting I would like to say, good show. Acknowledging employees is a great idea and much appreciated. But there is a flip side.
Putting employees in the right, working atmosphere is a big plus. As we were told last night, when we come to work we leave our problems outside - no one said anything about the problems we might be facing in the work place. That is something one cannot escape.
Talk at ya later!
Hey, my friend, I love this. Think you should write a book - another one - I believe you could write a really good fiction one! Love your attitude!
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