Well, I have waited a few months before writing a post about the new manager - actually, she is not new anymore. But now that the votes are in and everyone is giving a THUMBS UP, I feel it is safe to say, Welcome!
Managers are the ultimate role models. They set the pace for their departments and have the hardest job in this line of work. To be blunt about it, I will have to quote a previous manager; he said, "I am the shit wall." "I take whatever is thrown at me from one side, role it up and throw it to the other side." Which might explain why management has never appealed to me; I don't have good aim.
But, even though these managers have a difficult position, it is the true personality of a manager
that will lay the foundation for how their department manages to cope with the every day life of retail.
For one department, it was rough going for about four years. Murder, was a word often used and tears were often shed. In fact, a walk out would not have been a surprise. Truth is, one employee did transfer and a portion of business was lost. But this is often the outlook of employees when they are forced to contend with a manager that is more involved with themselves and how they appear to corporate. Alas, unhappy employees which doesn't help much when working with the public.
But all of that has changed now. The cloud has been lifted and employees are smiling. Everything in this department has taken on a better appearance; displays, product and the employees themselves. There is a relaxed atmosphere and they seem to be even working harder - if that's possible.
We are taught that our attitude towards customers can change their shopping experience. It is one of the factors involved in Customer Service. But no one has ever commented on what the attitude of a manager can do to the employees.
So now we watch as this new manager lays a new foundation for her employees.
This new manager is a hard worker and works right beside her staff. Her personality is funny, up beat and genuinely nice. She understands customers and knows her way around her department.
Having come from a very nice, newly remodeled store, I am sure this move to our store was a culture shock. But, she moved in gracefully and rolled up her sleeves.
And if she didn't really want to be here, well, she has kept that thought to herself.
But speaking on behalf of the employees, we're damn glad she's here.
Talk at ya later!
Managers are the ultimate role models. They set the pace for their departments and have the hardest job in this line of work. To be blunt about it, I will have to quote a previous manager; he said, "I am the shit wall." "I take whatever is thrown at me from one side, role it up and throw it to the other side." Which might explain why management has never appealed to me; I don't have good aim.
But, even though these managers have a difficult position, it is the true personality of a manager
that will lay the foundation for how their department manages to cope with the every day life of retail.
For one department, it was rough going for about four years. Murder, was a word often used and tears were often shed. In fact, a walk out would not have been a surprise. Truth is, one employee did transfer and a portion of business was lost. But this is often the outlook of employees when they are forced to contend with a manager that is more involved with themselves and how they appear to corporate. Alas, unhappy employees which doesn't help much when working with the public.
But all of that has changed now. The cloud has been lifted and employees are smiling. Everything in this department has taken on a better appearance; displays, product and the employees themselves. There is a relaxed atmosphere and they seem to be even working harder - if that's possible.
We are taught that our attitude towards customers can change their shopping experience. It is one of the factors involved in Customer Service. But no one has ever commented on what the attitude of a manager can do to the employees.
So now we watch as this new manager lays a new foundation for her employees.
This new manager is a hard worker and works right beside her staff. Her personality is funny, up beat and genuinely nice. She understands customers and knows her way around her department.
Having come from a very nice, newly remodeled store, I am sure this move to our store was a culture shock. But, she moved in gracefully and rolled up her sleeves.
And if she didn't really want to be here, well, she has kept that thought to herself.
But speaking on behalf of the employees, we're damn glad she's here.
Talk at ya later!
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