When people get transferred, from store to store, they will most generally move on to one that is further away. It will be a store that has been recently remodeled, might even support more traffic and have higher sales. And many times this will be looked upon as a move up, or so I am told. But when employees, who are not familiar with our store, find out that they are being transferred to our store, I understand that these employees most usually exhibit a 'Don't want to go' attitude.
Well, this last month we had someone come from another store to fill in and now they are leaving to go to another store. And guess what? They wanted to stay.
Considering this attitude was opposite, of the majority, I had to inquire as to why.
"I like it here." was the response which I received. She went on to tell me that from the moment she walked in the doors that she felt the 'warmth'. She could see the employees interacting with the customers, and by this she could tell what kind of store this was; warm, friendly.
From what I have been told, and experienced in another store, all stores are different; different personalities and outlooks. And a lot of times, I have found that it is the personality/attitude of management that is the building block of the store's personality.
So even though we are not a remodeled store, and our appearance is somewhat dated, it is the employees and management that provide this warm and friendly personality
As one employee once stated, "It's the loyalty."
So, now we know.
Talk at ya later!
Well, this last month we had someone come from another store to fill in and now they are leaving to go to another store. And guess what? They wanted to stay.
Considering this attitude was opposite, of the majority, I had to inquire as to why.
"I like it here." was the response which I received. She went on to tell me that from the moment she walked in the doors that she felt the 'warmth'. She could see the employees interacting with the customers, and by this she could tell what kind of store this was; warm, friendly.
From what I have been told, and experienced in another store, all stores are different; different personalities and outlooks. And a lot of times, I have found that it is the personality/attitude of management that is the building block of the store's personality.
So even though we are not a remodeled store, and our appearance is somewhat dated, it is the employees and management that provide this warm and friendly personality
As one employee once stated, "It's the loyalty."
So, now we know.
Talk at ya later!
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