On a weekly basis, I see so many acts of kindness, by employees and customers alike. Just the other day, I witnessed a clerk helping a customer who was looking for bottled water. As the clerk was taking the customer to the correct aisle, the clerk noticed the difficulty the customer was having trying to walk. Midway, the employee stopped and asked the customer what brand of bottled water she wanted and what size bottles. The customer told the clerk and the clerk proceeded to go get the customer what she wanted in order to keep the customer from having to walk the extra distance.
Prior to that incident, an elderly lady took a fall outside the store when trying to enter. The customer, being quite shook up, did not appear to be hurt but needed assistance in getting up. An employee, being informed of the incident from another customer, went outside and after having put the lady's shoes back on her feet, the employee helped the customer to her car.
And much can be said about the acts of kindness that I have seen displayed by customers. Having rung out an order, the customer realized that her food card had insufficient funds to cover the sale. Standing there, embarrassed, the young woman looked at me and apologized. One could tell that she was a hard working young mother, with a couple of young children, and all I could do was assure her that there was no problem. At that very moment, a customer in line stated that they would pay for this woman's groceries and they did; approximately $250.00 worth.
Yesterday, a father came through my line to check out his groceries and with him was his son, who suffers from a mental disability. While I was scanning the items the father asked if I would scan a bottled drink so he could give it to his son. Eagerly, his son took the drink and proceeded to open the bottle, but none of us saw the difficulty he was having in getting the bottle open. But, a customer in the next check out lane did and politely offered to open the bottle for him. This simple act began a conversation between the customer and the father, and definitely brought a smile to the boy's face.
As employees, we are constantly being instructed on Customer Service and one of the things, an employee is supposed to do, is to take the customer to the item that they cannot locate - not just tell them which aisle to go to. But the clerk, in helping the lady locate bottled water, took it a step further. This display was not Customer Service, but instead an act of kindness. And the clerk helping the lady who had fallen, displayed a mere act of human nature - wanting to help.
Neither of the employees, or customers, received any reward or pat on the back for their assistance in a time of need. Each employee received a thank you, from the customers that they had assisted, and then each went back to doing their jobs. The customer who paid for the young lady's groceries, witnessed tears of appreciation and got a hug. The lady who helped a young boy, got a very big thank you from a much appreciated father. And after these displays, each customer went home with their groceries. Each of these people displayed what kind of person they are; caring and helpful.
For employees, providing Customer Service is what they are supposed to do. As to the exact procedures, not everything is clearly defined. But in providing Customer Service, I notice that most employees take it a step further because for them, they are only acting how they would normally act in any given situation. Simply put, it is just who they are.
Talk at ya later!
Prior to that incident, an elderly lady took a fall outside the store when trying to enter. The customer, being quite shook up, did not appear to be hurt but needed assistance in getting up. An employee, being informed of the incident from another customer, went outside and after having put the lady's shoes back on her feet, the employee helped the customer to her car.
And much can be said about the acts of kindness that I have seen displayed by customers. Having rung out an order, the customer realized that her food card had insufficient funds to cover the sale. Standing there, embarrassed, the young woman looked at me and apologized. One could tell that she was a hard working young mother, with a couple of young children, and all I could do was assure her that there was no problem. At that very moment, a customer in line stated that they would pay for this woman's groceries and they did; approximately $250.00 worth.
Yesterday, a father came through my line to check out his groceries and with him was his son, who suffers from a mental disability. While I was scanning the items the father asked if I would scan a bottled drink so he could give it to his son. Eagerly, his son took the drink and proceeded to open the bottle, but none of us saw the difficulty he was having in getting the bottle open. But, a customer in the next check out lane did and politely offered to open the bottle for him. This simple act began a conversation between the customer and the father, and definitely brought a smile to the boy's face.
As employees, we are constantly being instructed on Customer Service and one of the things, an employee is supposed to do, is to take the customer to the item that they cannot locate - not just tell them which aisle to go to. But the clerk, in helping the lady locate bottled water, took it a step further. This display was not Customer Service, but instead an act of kindness. And the clerk helping the lady who had fallen, displayed a mere act of human nature - wanting to help.
Neither of the employees, or customers, received any reward or pat on the back for their assistance in a time of need. Each employee received a thank you, from the customers that they had assisted, and then each went back to doing their jobs. The customer who paid for the young lady's groceries, witnessed tears of appreciation and got a hug. The lady who helped a young boy, got a very big thank you from a much appreciated father. And after these displays, each customer went home with their groceries. Each of these people displayed what kind of person they are; caring and helpful.
For employees, providing Customer Service is what they are supposed to do. As to the exact procedures, not everything is clearly defined. But in providing Customer Service, I notice that most employees take it a step further because for them, they are only acting how they would normally act in any given situation. Simply put, it is just who they are.
Talk at ya later!
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