Cincigal Grocery Store Clerk - IT'S ALL ABOUT PRIDE

So, I'm coming back from my break and heading towards the elevator when I run into another employee, who is getting ready to go take her break; together we ride up the elevator.

There we are in the elevator when this employee starts explaining how she doesn't have the pride in her work anymore.  That's not her, she explains.  All the years that this employee has worked at this store, she always took pride in her work.  But now she is at a disadvantage and it bothers her.  With less help in her department, she goes on to explain, one has barely enough time to get all of the work done and things that use to get extra care no longer do.

Ironically, just last week another employee was venting the very same feelings.

You see, I would have thought that there would have been other things that perhaps would have frustrated these employees more then personal pride.

After all, within the last couple of years these employees have lost personal days, vacation time that use to depend on the amount of years worked are now figured according to the amount of hours worked, holiday pay is gone and hours have been cut along with more responsibility.

Every step taken in order to promote profit.

But instead of the factors that have cut their very livelihood, employees are focusing on the type of work that is now performed.

Does it affect the customers?  Oh yeah.

They no longer get the attention they were accustomed to and customers wait longer for what they are wanting due to lack of staff.

So, I guess, no matter how many cuts are made it will be the pride of the job that will be missed the most.

For the pride that they took in their jobs was their investment in where they work.

Talk at ya later!



 

 

Cincigal Grocery Store Clerk - SOMETHING MISSING

It use to be that our store received compliments on a regular basis.  And it was the Bakery, Meat, Produce and Floral departments that scored high marks.  But with the changes that have occurred over the last few years, the compliments have been few and far between.

It was the service rendered and the selection provided that were the deciding factors.

The other day, a customer came through the store looking for a certain product that she had purchased here before.  Unfortunately, we don't carry the item she requested - anymore.  The customer went on to say, how beneficial that particular product was and how the substitute didn't match up.   

But it was what the customer went on to say that really hit home;

"You use to carry it when you were _____, but nothing is the same since you're not _____ anymore."
And with that, the customer was gone.

Unfortunately, this comment was a realization as to how most of our old customers have felt - and then they were gone.

There are two things to note about the people that live on this side of town, or so I have been told;
1.  "They don't like change", and
2.  "They don't like to be separated from their money".

As employees, we miss those compliments. 

The compliments represented more then how the public felt about our store. Instead, these compliments represented us and the hard work we put into the store to make it successful.

It was our achievement.

Talk at ya later!