With all of the changes that have taken place, at the store, and certain events that have been witnessed - it would not be surprising to find employees becoming disgruntled. This type of reaction would only be normal.
And to be honest, the mood has changed and the talk is different. That is, until these employees begin their job.
Quite a few years ago, we had a manager that put a new word into the store's vocabulary - Passionate. And that word came to be, because of me.
It was a usual working day and this manager had been given some instructions on how to change the Floral Department. The change was that of a physical nature and not one that I was in support of. The conversation between us, went back and forth; him with his instructions and me arguing the opposite. And then finally, it was over.
He looked at me and said, "You are so (deep breath) passionate about what you do." Later we realized that what he really was thinking was that of a different word (b----y), but was professional enough to use the word 'passionate' instead. From then on, every time an employee would become argumentative in regard to their department the response would be, "Quit being so passionate."
Although I have not heard that word used in quite awhile I have, however, witnessed it being practiced.
We have gone through many changes these last few years, changes that have taken away the familiarity of what we were accustomed to and instead replaced with sadness, insecurities and financial loss.
But, for some reason, these feelings are not reflected in the jobs that these people do.
They still over extend themselves in their work performance, customer service and team work.
And though their efforts may be overlooked, they choose to carry on as they have done for so many years.
Honestly, I don't think that it is a choice at all but instead it is just the type of people that they are;
Passionate!
Talk at ya later!
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