Considering that there are less employees on the floor, these days, we do not always get the opportunity to hear the comments that shoppers make as they trek through our store. And some of the comments we do hear are negative and not about anything that we, as employees, have any control over.
But I find that the things that the employees do have control over - well, we rate very high according to customers.
Usually in the evening there are new faces coming through the store, checking things out. These people are easy to notice. They walk slowly as they make their way through the departments eying the shelves, one by one. Most usually these new customers are carrying a basket, instead of pushing a cart, and their heads seem to swivel back and forth. Of course, you can't help but say, "Is there something I can help you find?" Which is usually met with a smile and a nod of acknowledgement.
And since this was a week approaching a major holiday, there have been a lot of new faces along with some remarks as to what these shoppers think of our store.
I was stocking bananas when a customer came over to me and said, "You have a very nice Produce Department." And later, as I was coming out of the prep room, I heard a comment as a couple passed me, "Yeah, but the store is so clean."
Sometime later I approached a customer, who seemed to be walking in circles, to find out if she was finding everything she needed. "I must have that look." she said. "Everyone here is nice and helpful." "I have never shopped here before."
But, that's not all.
One of our weekly shoppers told our store manager that she had "a good crew here." While another customer sent an email to corporate, praising the staff at our store. The customer went as far as to say that they would never shop at K_____, as long as these employees, meaning us, were at this store.
To me, it is quite evident that what shoppers do like about our store is the cleanliness, assistance, personality and the department maintenance.
And when taking all of this into consideration, well - it kind of puts a whole new outlook on those so called, Mystery Shoppers.
Don't ya think?
Talk at ya later!
But I find that the things that the employees do have control over - well, we rate very high according to customers.
Usually in the evening there are new faces coming through the store, checking things out. These people are easy to notice. They walk slowly as they make their way through the departments eying the shelves, one by one. Most usually these new customers are carrying a basket, instead of pushing a cart, and their heads seem to swivel back and forth. Of course, you can't help but say, "Is there something I can help you find?" Which is usually met with a smile and a nod of acknowledgement.
And since this was a week approaching a major holiday, there have been a lot of new faces along with some remarks as to what these shoppers think of our store.
I was stocking bananas when a customer came over to me and said, "You have a very nice Produce Department." And later, as I was coming out of the prep room, I heard a comment as a couple passed me, "Yeah, but the store is so clean."
Sometime later I approached a customer, who seemed to be walking in circles, to find out if she was finding everything she needed. "I must have that look." she said. "Everyone here is nice and helpful." "I have never shopped here before."
But, that's not all.
One of our weekly shoppers told our store manager that she had "a good crew here." While another customer sent an email to corporate, praising the staff at our store. The customer went as far as to say that they would never shop at K_____, as long as these employees, meaning us, were at this store.
To me, it is quite evident that what shoppers do like about our store is the cleanliness, assistance, personality and the department maintenance.
And when taking all of this into consideration, well - it kind of puts a whole new outlook on those so called, Mystery Shoppers.
Don't ya think?
Talk at ya later!
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