Grocery shopping has changed a lot over the last ten years. And most of the changes have occurred due to the stores themselves; business decisions.
With all of the competition, changes in shopping habits, brought on by the economy, consumers have become more like nomads instead of loyal customers. And with these changes comes uncertainty for the employees who work in this line of employment. An uncertainty that lies within each one of us.
Employees, who work in this field, work hard and take on much; both physically and psychologically. And for their efforts they work irregular hours, less hours, are cross-trained and are told to smile more.
Everything aimed toward customer satisfaction - Customer Service.
But when all of this fails, what happens next?
We have, in our store, some employees who probably had the most important job of all. These people are set apart from the rest of us, due to their responsibility. Their knowledge, expertise and service far exceeded what we, as clerks, have to provide. And through the years customers, and employees alike, have relied on these special employees to help them get through their health issues. For many, they became a trusted friend. These valued employees provided the ultimate in Customer Service.
And now, we are losing this group of employees.
As some of the employees put it, "We've been on this roller-coaster ride for so long." "Though nothing surprises me, this has really hit me hard." "What will we do without them?"
Although we are not given reasons as to why business decisions are made, and to make a comment on such decisions would only show ignorance, we can, however, predict as to how this will affect the customers and the future.
And as to how we feel? Well, I think that has already been established.
One employee said it the best, "To tell them how bad I feel about this, doesn't seem to make any sense."
"There are no words to express this."
Talk at ya later!
With all of the competition, changes in shopping habits, brought on by the economy, consumers have become more like nomads instead of loyal customers. And with these changes comes uncertainty for the employees who work in this line of employment. An uncertainty that lies within each one of us.
Employees, who work in this field, work hard and take on much; both physically and psychologically. And for their efforts they work irregular hours, less hours, are cross-trained and are told to smile more.
Everything aimed toward customer satisfaction - Customer Service.
But when all of this fails, what happens next?
We have, in our store, some employees who probably had the most important job of all. These people are set apart from the rest of us, due to their responsibility. Their knowledge, expertise and service far exceeded what we, as clerks, have to provide. And through the years customers, and employees alike, have relied on these special employees to help them get through their health issues. For many, they became a trusted friend. These valued employees provided the ultimate in Customer Service.
And now, we are losing this group of employees.
As some of the employees put it, "We've been on this roller-coaster ride for so long." "Though nothing surprises me, this has really hit me hard." "What will we do without them?"
Although we are not given reasons as to why business decisions are made, and to make a comment on such decisions would only show ignorance, we can, however, predict as to how this will affect the customers and the future.
And as to how we feel? Well, I think that has already been established.
One employee said it the best, "To tell them how bad I feel about this, doesn't seem to make any sense."
"There are no words to express this."
Talk at ya later!
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