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Tuesday, May 1, 2012

Grocery Store Clerk - THE COMPANY ASSETS

It was Monday, and what happens on Monday?  The new sales for the week come out on Monday.  Now for the cashiers  this usually means that not all of the sale items are in the system at the correct price, one has to be able to interpret the  fine print of the ad for the customer and the cashier has to make sure that the customer has the correct quantity of the sale item in order for the sale price to kick in.  And , oh yes, swipe the card in order to get those sale prices.  Whew!  Grocery shopping has become more of a financial transaction then just a weekly chore of shopping.

And with each new week, each department will have specials and this week, for the Produce Department, it is strawberries.  Now each department stocks the sale items and restocks and restocks.  But when it comes to the perishable departments, well sometimes it is not work as usual.  This week the sale item came in and not of the best quality.  And thanks to one of the Produce guys, he caught it before stocking the floor.  Diligently going through pint after pint, case after case, he removed the bad product and condensed all of the good product and refilled the pints.  Now this labor takes time.  It not only will make for less complaints but it definitely provides better product for the customer and in return looks good for the store. 

Now my question is, do all employees do this at all grocery stores?  Well, not what I have seen.  Which I have always found surprising, because this is one of the things that provides a grocery store their reputation.  And in my mind, this clerk not only took the time to provide this service, he also demonstrated how much he cared.  Let alone the fact that he had so much more stocking to do and, since hours have been cut, he had far less time to accommodate his department.  After all, he was the only one working in that department.  But, it was also surprising that while he was doing this tedious job there were countless managers that would pass by, and giving a look his way, none stopped to ask him what he was doing.  They all just kept walking.  

His efforts were providing a service to the store.  Some might use that old cliche, and say, "Well you get what you pay for."  But this employee, was giving the customers the best product for this sale price.  Perhaps its pride or just good common sense.  No matter what the case, he definitely proved his worth for this company.  Dedicated employees are a company's biggest asset.

So, here's to the produce guy!  Even though his actions went unnoticed, there are many appreciative customers out there.

Talk at ya later!

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