Today, I am going to write about myself. Yep, I am going to put me right out there with everyone else. I think the reason that I don't write about me, is because of all of the good things that I see my co-workers do on a daily basis. It always makes me wonder if I would do as good a job if I were in their positions. In other words, I feel maybe a little intimidated.
But, all of that has now changed since I have been put under the microscope of the Mystery Shopper.
A manager recently informed me that I had had a Mystery Shopper come through my checkout lane - and, they got it wrong. There were two things that I had failed to do, according to the review. First; I failed to circle the amount of pump perks on the receipt with a red pen (what red pen?), that the customer receives with their purchase. Second; I was not wearing my pump perk strip (or whatever you call that long, bright, yellow strip hanging from my name badge), which the manager noticed right away, that I was wearing it.
Okay, so with this in mind I decided to pay particular attention to everything I did at work today. From the time I pulled in and parked my car, until I left. Now maybe this sounds a little off beat, but how I perform at my job is important to me. I care how I am perceived, be it customers, employees or management.
Arriving at work, I pulled into a parking space and noticing a vacated cart, which I grabbed and took it into the store with me. I lost count as to how many times I was down on my hands and knees cleaning up smashed blueberries and grapes, in order to prevent a fall. And then there was the smashed bakery item, next to the demo tray, that I happened to stumble into and cleaned it up. When passing through the store a customer asked me where the carts were kept and I told him that I would go get him one, which I did.
When coming back from my dinner break, I was making my way through the Produce Department, when a customer stopped me and asked me if I worked in Produce. Instead of saying, "No, I am a cashier tonight and am currently off of the clock." I said, "How can I help you?" She wanted a container of Concord Grapes, but each of the containers had so many that didn't look too good and would I condense them and make one container of good ones. "Sure.", I said. When I was done, she was happy and thanked me and I said, "Happy to do it." I then made my way upstairs to the time clock and of course I was late clocking back in.
A couple of hours later, my shift was over. As I made my way to the time clock I passed through the Produce Department. On top of the tomatoes were empty produce bags and I grabbed them as I walked by and shoved them into my pocket (this is a habit I need to stop, I keep finding them in my washer).
Now I would say, it is safe to assume, that there was no Mystery Shopper around to see any of the deeds which I did today. But, I find that that is okay. Because when I left work tonight, I felt like I had accomplished a good day.
Talk at ya later!
But, all of that has now changed since I have been put under the microscope of the Mystery Shopper.
A manager recently informed me that I had had a Mystery Shopper come through my checkout lane - and, they got it wrong. There were two things that I had failed to do, according to the review. First; I failed to circle the amount of pump perks on the receipt with a red pen (what red pen?), that the customer receives with their purchase. Second; I was not wearing my pump perk strip (or whatever you call that long, bright, yellow strip hanging from my name badge), which the manager noticed right away, that I was wearing it.
Okay, so with this in mind I decided to pay particular attention to everything I did at work today. From the time I pulled in and parked my car, until I left. Now maybe this sounds a little off beat, but how I perform at my job is important to me. I care how I am perceived, be it customers, employees or management.
Arriving at work, I pulled into a parking space and noticing a vacated cart, which I grabbed and took it into the store with me. I lost count as to how many times I was down on my hands and knees cleaning up smashed blueberries and grapes, in order to prevent a fall. And then there was the smashed bakery item, next to the demo tray, that I happened to stumble into and cleaned it up. When passing through the store a customer asked me where the carts were kept and I told him that I would go get him one, which I did.
When coming back from my dinner break, I was making my way through the Produce Department, when a customer stopped me and asked me if I worked in Produce. Instead of saying, "No, I am a cashier tonight and am currently off of the clock." I said, "How can I help you?" She wanted a container of Concord Grapes, but each of the containers had so many that didn't look too good and would I condense them and make one container of good ones. "Sure.", I said. When I was done, she was happy and thanked me and I said, "Happy to do it." I then made my way upstairs to the time clock and of course I was late clocking back in.
A couple of hours later, my shift was over. As I made my way to the time clock I passed through the Produce Department. On top of the tomatoes were empty produce bags and I grabbed them as I walked by and shoved them into my pocket (this is a habit I need to stop, I keep finding them in my washer).
Now I would say, it is safe to assume, that there was no Mystery Shopper around to see any of the deeds which I did today. But, I find that that is okay. Because when I left work tonight, I felt like I had accomplished a good day.
Talk at ya later!
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