"Excuse me, I have a complaint." "Now I know that it is not your fault but, the bananas look terrible and I found some outdated product over on Aisle# __." "I just wanted to let you know." Now the response; a slight smile, nod the head in agreement and give parting words, "Thank you for telling me, I am sorry and will forward your complaint and take care of the outdated product." She said, I said and well, that was about it. Yes, I did go over and look for the outdated product which I found, one. That's the extent of it anymore, mostly complaints and compliments have become a fond memory. Will it change, probably not. But, hey, the complaints are mostly of the store itself and not of the employees.
Customer complaints and how they are handled are part of the job. And it is the handling of the complaints that can, and do, become exhausting. To put it quite simply, complaints most generally are not about an employee but more about the store itself. And when it is something out of your control then you become the glutton for punishment. But, that could all change in the future, or so I have read.
With the retail market being hit in different directions, wages and sales, the one thing that remains intact is that of consumer complaints.
Recently I read an article by John Aziz, The Weekly, that gave a little outlook on what is to come in this job market, and it is not pretty. With technology going full force there are so many of these jobs that will ultimately end up being replaced with robots. Well, that is one way to take away the fear of having to pay higher wages which will definitely increase more profit. And I believe that this move was put as 'revelation of automation' which will really cut into the job market. But it won't only be the retail market that will feel the effects, this new way of automation will be felt all of the way to Wall Street. And to compliment this futuristic employment outlook the author provided quite a few changes that could offset the social traumatization that would follow.
When I was done reading the article I found two things that had not been discussed, or probably thought of, and that would be consumer complaints and Customer Service. This led me to believe that, as a consumer, one will be thanked, 'Thank you for shopping _______." But should you have a complaint, I don't think that the robot will be of much assistance. And considering how some customers can react, I don't believe that yelling will be an option.
And Customer Service? Well, the robots will probably tell you to have a nice day
There are some pros to this concept. Employees won't be targets anymore and less employees will call for less benefits and more profit. The Mystery Shoppers will be in a bit of dilemma and theft should hit an all time low, since I am sure there will be a system that will not only tag a thief but, dispense with the crime before it gets out of the door. And as for the cons - less jobs, more economic woes and the politicians will go crazy - ier.
The history of the job market has always been evolving and the secret to success is to stay one step ahead of the change. Some businesses will make it while others will fall to the side. And if society can comply, or not, will depend on how the changes are implemented. Remember the gas station attendants? By dispensing with that job it allowed the customers to work more, pay more and in the end have little say so.
Customers and complaints go hand in hand and how they are treated in the future will be interesting. One can imagine all sorts of funny scenarios and even come up with an idea or two but perhaps, like the jobs, the complaints will be fazed out.
Like that old saying goes, 'Change is good.'
Talk at ya later!
Customer complaints and how they are handled are part of the job. And it is the handling of the complaints that can, and do, become exhausting. To put it quite simply, complaints most generally are not about an employee but more about the store itself. And when it is something out of your control then you become the glutton for punishment. But, that could all change in the future, or so I have read.
With the retail market being hit in different directions, wages and sales, the one thing that remains intact is that of consumer complaints.
Recently I read an article by John Aziz, The Weekly, that gave a little outlook on what is to come in this job market, and it is not pretty. With technology going full force there are so many of these jobs that will ultimately end up being replaced with robots. Well, that is one way to take away the fear of having to pay higher wages which will definitely increase more profit. And I believe that this move was put as 'revelation of automation' which will really cut into the job market. But it won't only be the retail market that will feel the effects, this new way of automation will be felt all of the way to Wall Street. And to compliment this futuristic employment outlook the author provided quite a few changes that could offset the social traumatization that would follow.
When I was done reading the article I found two things that had not been discussed, or probably thought of, and that would be consumer complaints and Customer Service. This led me to believe that, as a consumer, one will be thanked, 'Thank you for shopping _______." But should you have a complaint, I don't think that the robot will be of much assistance. And considering how some customers can react, I don't believe that yelling will be an option.
And Customer Service? Well, the robots will probably tell you to have a nice day
There are some pros to this concept. Employees won't be targets anymore and less employees will call for less benefits and more profit. The Mystery Shoppers will be in a bit of dilemma and theft should hit an all time low, since I am sure there will be a system that will not only tag a thief but, dispense with the crime before it gets out of the door. And as for the cons - less jobs, more economic woes and the politicians will go crazy - ier.
The history of the job market has always been evolving and the secret to success is to stay one step ahead of the change. Some businesses will make it while others will fall to the side. And if society can comply, or not, will depend on how the changes are implemented. Remember the gas station attendants? By dispensing with that job it allowed the customers to work more, pay more and in the end have little say so.
Customers and complaints go hand in hand and how they are treated in the future will be interesting. One can imagine all sorts of funny scenarios and even come up with an idea or two but perhaps, like the jobs, the complaints will be fazed out.
Like that old saying goes, 'Change is good.'
Talk at ya later!
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