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Saturday, May 26, 2012

Grocery Store Clerk - ROLE MODELS

In this line of business, transferring managers from store to store is a common practice.  Here today - gone tomorrow.  Some managers will remain, maybe, two years while others have been known to take flight in just a matter of months. And it will not be until a manager leaves the store that the employees will cast their vote as to thumbs up or thumbs down.  Most managers walk out the door with a heartfelt, 'We'll miss you.'  While only a few have departed without much notice.  Unless you consider a sigh of relief or the expression,  'about damn time,' as  a heartfelt send off.  Either way, the one thing all managers have in common is that they will all be talked about - forever. 

Even today, I hear employees talking about managers that haven't been in the building for over ten years. Various topics are brought up when reminiscing about managers.  There are those that made us laugh, were kind and accepting, treated staff with respect and were just basically real nice guys.  Yeah, that's right, they have all been guys.  But the one thing that they all had in common was that they were workers.  They worked hard for their store and right along side of their employees.   Along with other attributes, such as being dependable and gracious, they set a fine example for us to follow.  Now I am sure there are reasons as to why companies do this.  Reasons, for which, mere employees are not privileged to.  But,  I have noticed that each time this great migration takes place, things have a tendency to change.

The changes sometimes have an affect on the employees.  Where once they were up beat, I have witnessed them hit rock bottom.  Then there are times when the store would have an almost perfect crew only to be let down when management changed.    And, even the customers have been known to cast their votes from time to time.  But no matter what, we always keep our fingers crossed and hope for the best.

So now, we are about to go through it again.  This week we learned that our Assistant Store Manager will be leaving and going to another store.  I guess he has been with us for about one year and during that time he has made some accomplishments - us.  He came in quiet and kind of under the radar, but he demonstrated more then I would have thought.  Along with the ability to get along with us, he worked with us and was always there to answer our questions and in some cases, listen to our griefs.  He managed to make us feel comfortable and could even get a laugh out of us, from time to time .  But more important, he provided us with a good role model.  And many of us are glad that we had the opportunity to work with him.

From what I can tell, respect is one of the most important things that a manager can hope to achieve.  Unlike margins and sales, that change constantly, it is the respect that remains with us.  Because if a manager can accomplish this, then it reflects in their employees and the services they provide.

So Jim, 'revoir vous allez nous manguer'
Goodbye we will miss you

Talk at ya later!

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