There are many posts on this Blog, where I have discussed the subject of Customer Service. And there have been many articles written, covering this very subject, along with research on the matter. Through it all, over time, Customer Service has been shown to be giving way to cheaper prices in order to attract the every day consumer. Especially now, when consumers are changing the way they shop.
And what could be more evident about the change, then shopping on the Internet.
Where I work, we are customer oriented. It is just not the fact of smiling at customers, or helping them locate something, it is the matter in which we do it.
It is the personalities of these employees that makes good Customer Service. It is who they are, that is what makes the difference.
But when you are shopping on the Internet, well it's a whole new ball game.
My week of searching for my auto part, taught me a lot. As a consumer I found that I had to trust the sites as to if they really had what I needed and without that personal contact, I was pretty much on my own. My emails didn't provide me with any assistance and the one return email, I did receive, wouldn't answer my questions.
My search was coming up empty handed.
But lucky for me, Jacqui and Tim (customers) put together a list to help me in my search. Their list took me down a different avenue which ultimately led me to Rod at the website, Samurai Salvage.
Needless to say, my search has had a happy ending.
But the only reason for my success was because Rod took the time to email, call and talked to my mechanic. Through his efforts, I discovered that it is the business itself that projects Customer Service.
Now chances are, I will never meet Rod personally - since his business is in Iowa. But, it is guaranteed that I will always go back to Samurai Salvage for anything else I might want for my little Suz.
The Customer Service, which Rod demonstrated, has made me a patron of his establishment.
So say what you will about Customer Service - in my book, you just can't beat it.
Talk at ya later!
And what could be more evident about the change, then shopping on the Internet.
Where I work, we are customer oriented. It is just not the fact of smiling at customers, or helping them locate something, it is the matter in which we do it.
It is the personalities of these employees that makes good Customer Service. It is who they are, that is what makes the difference.
But when you are shopping on the Internet, well it's a whole new ball game.
My week of searching for my auto part, taught me a lot. As a consumer I found that I had to trust the sites as to if they really had what I needed and without that personal contact, I was pretty much on my own. My emails didn't provide me with any assistance and the one return email, I did receive, wouldn't answer my questions.
My search was coming up empty handed.
But lucky for me, Jacqui and Tim (customers) put together a list to help me in my search. Their list took me down a different avenue which ultimately led me to Rod at the website, Samurai Salvage.
Needless to say, my search has had a happy ending.
But the only reason for my success was because Rod took the time to email, call and talked to my mechanic. Through his efforts, I discovered that it is the business itself that projects Customer Service.
Now chances are, I will never meet Rod personally - since his business is in Iowa. But, it is guaranteed that I will always go back to Samurai Salvage for anything else I might want for my little Suz.
The Customer Service, which Rod demonstrated, has made me a patron of his establishment.
So say what you will about Customer Service - in my book, you just can't beat it.
Talk at ya later!
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